Career Opportunities: Senior Manager, Business Enablement, Technical (60409)
Req ID 60409 - Posted 11/03/2014 - Posting Location (1) - Job Province / State (2) - Job City (2) - Planning & Analysis - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Reporting directly to the Director, Business Enablement, the Senior Manager, Business Enablement – Small Business Technical Support is accountable for the overall vision, design, and delivery of Technical Support programs as well as projects within the scope of the program. You will lead and develop a team of Project Leaders to deliver complex, high value programs and/or projects intended to enable our people to deliver a best-in-class customer experience.
If you have a background in driving large strategic programs, are experienced and passionate about customer, this is a great opportunity to play a leading role in contributing to Bell’s key strategic imperatives.
Key Responsibilities
* Lead the vision, design and delivery of large-scale cross functional programs, involving change management and systems implementation, from concept to execution.
* Manage a large capital and expense budget, and deliver related ROI.
* Develop and manage financial business cases and forecasts to prove the viability of new initiatives.
* Engage and Influence senior management and executives through all project phases to ensure alignment and adoption of deliverables.
* Lead a team of Project Leaders with varying levels of experience and expertise, and support career development opportunities through regular coaching.
* Create and deliver compelling strategic presentations to provide project status updates to senior management and executives.
* Influence design, content, mock-ups, prototypes, usability evaluations and user testing for project deliverables.
* Demonstrated experience and strength in the following areas:
* Analytics - Analyze and evaluate customer-level data to provide enriched customer insights and identify opportunities for improvement.
* Process Redesign: Map and evaluate CMO to build optimal FMO and improve Key Performance Indicators.
* Diagnostics - Investigate key problem areas to focus efforts and corrective action.
* Contact Centre Dialogue - Analyze customer feedback to identify trends and opportunities.
* Market Research - Conduct recurring and ad-hoc market research to identify and prioritize enhancements.
* Benchmarking - Ensure that best-practices, trends, and competitive activity is continuously monitored to influence strategy and solutions for all initiatives.
Experience/Core Competencies
* Bachelor Degree in Business, Computer Science, Engineering or Marketing considered an asset.
* Project Management Designation/Certification considered an asset.
* 5+ years experience managing large-scale complex Programs and change management initiatives with a focus on technology preferably in Telecom or Technology industry.
* Strong leadership and consulting skills including ability to crystallize vision and to motivate cross-functional team to achieve objectives.
* Strong analytical skills and financial acumen with the proven ability to develop viable financial business cases and forecasts.
* Passion for uncovering business needs, identifying opportunities, and aligning efforts to ensure timely implementation.
* Experience in creating strategic presentations to executives and senior management to provide project updates, obtain approval for financial support or changes to project design/scope.
* Ability to understand complex dynamics of working with multiple stakeholders with divergent interests.
* Proven conflict resolution skills.
* Technically inclined with a thorough understanding of the telecom/technology space as well as current market trends.
* Fully proficient in MS Office suite including MS Project.
BCE:WKP #Feature *LI-SH
Additional Information:
Position Type: Management
Position Level: CP3
Job Location: Canada : Ontario : Toronto
Canada : Quebec : Montreal
Application Deadline: 11/23/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Quebec, Montreal
Req ID 60409 - Posted 11/03/2014 - Posting Location (1) - Job Province / State (2) - Job City (2) - Planning & Analysis - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Reporting directly to the Director, Business Enablement, the Senior Manager, Business Enablement – Small Business Technical Support is accountable for the overall vision, design, and delivery of Technical Support programs as well as projects within the scope of the program. You will lead and develop a team of Project Leaders to deliver complex, high value programs and/or projects intended to enable our people to deliver a best-in-class customer experience.
If you have a background in driving large strategic programs, are experienced and passionate about customer, this is a great opportunity to play a leading role in contributing to Bell’s key strategic imperatives.
Key Responsibilities
* Lead the vision, design and delivery of large-scale cross functional programs, involving change management and systems implementation, from concept to execution.
* Manage a large capital and expense budget, and deliver related ROI.
* Develop and manage financial business cases and forecasts to prove the viability of new initiatives.
* Engage and Influence senior management and executives through all project phases to ensure alignment and adoption of deliverables.
* Lead a team of Project Leaders with varying levels of experience and expertise, and support career development opportunities through regular coaching.
* Create and deliver compelling strategic presentations to provide project status updates to senior management and executives.
* Influence design, content, mock-ups, prototypes, usability evaluations and user testing for project deliverables.
* Demonstrated experience and strength in the following areas:
* Analytics - Analyze and evaluate customer-level data to provide enriched customer insights and identify opportunities for improvement.
* Process Redesign: Map and evaluate CMO to build optimal FMO and improve Key Performance Indicators.
* Diagnostics - Investigate key problem areas to focus efforts and corrective action.
* Contact Centre Dialogue - Analyze customer feedback to identify trends and opportunities.
* Market Research - Conduct recurring and ad-hoc market research to identify and prioritize enhancements.
* Benchmarking - Ensure that best-practices, trends, and competitive activity is continuously monitored to influence strategy and solutions for all initiatives.
Experience/Core Competencies
* Bachelor Degree in Business, Computer Science, Engineering or Marketing considered an asset.
* Project Management Designation/Certification considered an asset.
* 5+ years experience managing large-scale complex Programs and change management initiatives with a focus on technology preferably in Telecom or Technology industry.
* Strong leadership and consulting skills including ability to crystallize vision and to motivate cross-functional team to achieve objectives.
* Strong analytical skills and financial acumen with the proven ability to develop viable financial business cases and forecasts.
* Passion for uncovering business needs, identifying opportunities, and aligning efforts to ensure timely implementation.
* Experience in creating strategic presentations to executives and senior management to provide project updates, obtain approval for financial support or changes to project design/scope.
* Ability to understand complex dynamics of working with multiple stakeholders with divergent interests.
* Proven conflict resolution skills.
* Technically inclined with a thorough understanding of the telecom/technology space as well as current market trends.
* Fully proficient in MS Office suite including MS Project.
BCE:WKP #Feature *LI-SH
Additional Information:
Position Type: Management
Position Level: CP3
Job Location: Canada : Ontario : Toronto
Canada : Quebec : Montreal
Application Deadline: 11/23/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Quebec, Montreal