Career Opportunities: Wireless Network Charging Service Operations Technician (60622)
Req ID 60622 - Posted 11/20/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Engineering & Network - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network.
The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.
The Bell Mobility wireless network team designs, builds and operates Canada’s Best Network.
Mobile TV, Facebook, Twitter, BlackBerry, Android, iPhone, HSPA+, LTE, IPv6 are the toys in our playground. The young and dynamic Bell Mobility team is front and centre in testing, deploying and maximizing the technologies that are revolutionizing the world.
We are a technology team linked to Marketing, Sales and Client Care to execute on our number one priority: Delivering Canada’s Best Network to our customers. Our people are making big things happen across the country, nourished constantly by growth, training and personal development opportunities.
Being at the forefront of the mobile internet revolution, we are always in need of smart people who like to get cool things done. If you are looking for more than a place to work and are not afraid of challenges, we have room for you too.
Bell has the Best Network because we have the Best People. And with you, Bell just got better!
Job Duties / Accountabilities:
* Ticket Management - Within the first three months you will resolve trouble tickets from both internal departments and from customer escalations, monitoring each ticket until full resolution is reached. Resolving tickets will require collaboration with other techs both within WNCS-Ops and other departments. Documentation may require updating and is a critical part of ticket management
* Platform Monitoring - Monitoring the network charging platforms (AAA, PPD,PCRF and OCS / ECS) and their supporting systems is a critical function required of our technicians, within your first month you will be using prebuilt shell scripts, UNIX command, and tools like Splunk and Cacti review the status of our platforms. Discrepancies found will be investigated; issues will be resolved with assistance from your fellow techs as well as platform specialists and daily reports filed with the team
* On Call Rotation - After two to four months you will be placed in the tech schedule and be required to be part of the on call rotation, as the on call tech you will be the first point of contact outside of business hours. On call techs must be able to log into the network within 30 minutes or less of being contacted 24/7, evenings, weekends, and holidays. Once called out you will be expected to diagnose and resolve critical issues in an expedient manner, coordinating with other teams and escalating as necessary
* Platform Maintenance, Changes, and Project Implementation - As soon as you’re eligible for on call you are eligible to be scheduled to perform changes to the platforms, these changes include maintenance, adding new features, deploying new components. The changes occur mostly at night and may be scheduled on weekends, prior to performing changes you will attend one or more meeting to review the procedures required to perform the change, some changes requiring a tech to be schedule aren’t to our platform but affect it; you will need to coordinate with other teams during their changes
* Documentation Creation and Maintenance - On an ongoing basis you will be responsible for maintaining our growing library of documentation, adding to it and updating it as required. You will need to keep our wiki up-to-date as well as creating new training document for both in team and out of team personal at differing technical levels
* Work off-normal shifts as required
Essential Qualifications / Competencies:
* Logical thinking
* Some Unix and Linux knowledge
* Strong communication skills
* Self motivated team player
* Able to read write and speak English fluently
Preferred Qualifications / Competencies:
* Extensive Unix and Linux knowledge
* Experience with rating platforms
* Programming skills would be an asset
Working Conditions:
* Work off-normal shifts as required
BCE:WKP #feature
Additional Information:
Position Type: Non Management
Position Level: Non Management
Job Location: Canada : Ontario : Etobicoke
Application Deadline: 11/27/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Etobicoke
Req ID 60622 - Posted 11/20/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Engineering & Network - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network.
The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.
The Bell Mobility wireless network team designs, builds and operates Canada’s Best Network.
Mobile TV, Facebook, Twitter, BlackBerry, Android, iPhone, HSPA+, LTE, IPv6 are the toys in our playground. The young and dynamic Bell Mobility team is front and centre in testing, deploying and maximizing the technologies that are revolutionizing the world.
We are a technology team linked to Marketing, Sales and Client Care to execute on our number one priority: Delivering Canada’s Best Network to our customers. Our people are making big things happen across the country, nourished constantly by growth, training and personal development opportunities.
Being at the forefront of the mobile internet revolution, we are always in need of smart people who like to get cool things done. If you are looking for more than a place to work and are not afraid of challenges, we have room for you too.
Bell has the Best Network because we have the Best People. And with you, Bell just got better!
Job Duties / Accountabilities:
* Ticket Management - Within the first three months you will resolve trouble tickets from both internal departments and from customer escalations, monitoring each ticket until full resolution is reached. Resolving tickets will require collaboration with other techs both within WNCS-Ops and other departments. Documentation may require updating and is a critical part of ticket management
* Platform Monitoring - Monitoring the network charging platforms (AAA, PPD,PCRF and OCS / ECS) and their supporting systems is a critical function required of our technicians, within your first month you will be using prebuilt shell scripts, UNIX command, and tools like Splunk and Cacti review the status of our platforms. Discrepancies found will be investigated; issues will be resolved with assistance from your fellow techs as well as platform specialists and daily reports filed with the team
* On Call Rotation - After two to four months you will be placed in the tech schedule and be required to be part of the on call rotation, as the on call tech you will be the first point of contact outside of business hours. On call techs must be able to log into the network within 30 minutes or less of being contacted 24/7, evenings, weekends, and holidays. Once called out you will be expected to diagnose and resolve critical issues in an expedient manner, coordinating with other teams and escalating as necessary
* Platform Maintenance, Changes, and Project Implementation - As soon as you’re eligible for on call you are eligible to be scheduled to perform changes to the platforms, these changes include maintenance, adding new features, deploying new components. The changes occur mostly at night and may be scheduled on weekends, prior to performing changes you will attend one or more meeting to review the procedures required to perform the change, some changes requiring a tech to be schedule aren’t to our platform but affect it; you will need to coordinate with other teams during their changes
* Documentation Creation and Maintenance - On an ongoing basis you will be responsible for maintaining our growing library of documentation, adding to it and updating it as required. You will need to keep our wiki up-to-date as well as creating new training document for both in team and out of team personal at differing technical levels
* Work off-normal shifts as required
Essential Qualifications / Competencies:
* Logical thinking
* Some Unix and Linux knowledge
* Strong communication skills
* Self motivated team player
* Able to read write and speak English fluently
Preferred Qualifications / Competencies:
* Extensive Unix and Linux knowledge
* Experience with rating platforms
* Programming skills would be an asset
Working Conditions:
* Work off-normal shifts as required
BCE:WKP #feature
Additional Information:
Position Type: Non Management
Position Level: Non Management
Job Location: Canada : Ontario : Etobicoke
Application Deadline: 11/27/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Etobicoke