Career Opportunities: Application Support Specialist (56000)
Req ID 56000 - Posted 11/26/2014 - Posting Location (1) - Job Province / State (2) - Job City (3) - Engineering & Network - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network.The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.
The position of an Application Support Specialist provides end to end support for a subset of 80+ applications.
The application support specialist will be required to work closely with our software Vendors, our SysAdmin Teams as well as the incident and change management teams.
The candidate will primarily be supporting our Applications which are used to provide Service Assurance and Provisioning functionalities to our DSL & IPTV services.
Provide off hours support on a pager rotation
Provide peers with L3 support on occasion on and off shift.
Job Duties / Accountabilities:
* Work closely with our vendors and sysadmin team to resolve application & server issues
* Work with Application Owners (AOs) on application / server issues
* Work on all Service Manager tickets that are assigned to your group.
* Write special scripts for data collection when required (short & quick) and provide support for these scripts.
* Perform application monitoring.
* Complete application run book updates (small changes).
* Work with North Bound Interface (NBI) Application Owners (AOs), providing application support for NBI related issues.
* Push resolution of NML issues.
* Work/assist with NE/BBNE/Sympatico Teams on: DSL network profile updates & Data collection scripts.
* Open trouble tickets with Vendor (for bug management)
* Advise NTI Specialist to track bugs when patches and work-around solutions are required.
* Help Desk (for Service Manager requests, “Interaction” or “Incident” type requests)
* Change Management (for maintenance and upgrade activities).
* Complete application patches and upgrades.
* Perform upgrades (first upgrade to be performed with NTI Specialist)
* Install and test patches.
* Install data collection scripts.
* Project-specific duties
* Participate on projects where new Applications will be required
* Interface between IT, TD, OPS and other DNSS groups
* Participate as Application SME and assist with requirements building
* Determine Operational Acceptance criteria for Applications and build/implement test plans
* Arrange (with COVE lab and SMEs) for equipment to be installed and commissioned
Essential Competencies/Skills:
* Minimum 5 years’ experience applying above skills/competencies in a sizeable IT organization.
* Customer Focus (Builds a relationship by having a strong desire to help, serve and satisfy both internal and external customers)
* Resourcefulness: Thrives on challenge and change; reacts with proactive and innovative work solutions.
* Flexibility: Works effectively with varying environments, situations, tasks, responsibilities and people. Off hours work required based on project loads.
* Ability to work in both of the following environments: In a Team and without supervision
* Ability to take Initiative
* Works well under time constraints/pressure
* A University degree/diploma, preferably, in the area of Engineering or Computer Science.
Other Qualifications/Competencies:
* Programming skills in, e.g. C Shell, PERL, etc.
* Strong Knowledge Microsoft Server 2000 and above and Active Directory Services.
* Strong Knowledge of Redhat and Solaris.
* Familiar with major databases, e.g. Sybase, MS SQL Server, etc.
* Strong IP skills include SNMP, Syslog, network troubleshooting, etc.
* Experience in dealing with issues caused by firewalls and network connectivity
* ITIL training/exposure an asset
* Excellent interpersonal and communication skills.
* Language: Bilingual Preferred
BCE:WKP #Feature *LI-AG
TC:ITN
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Ottawa
Canada : Ontario : Toronto
Canada : Quebec : Montreal
Application Deadline: 12/09/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Toronto
Req ID 56000 - Posted 11/26/2014 - Posting Location (1) - Job Province / State (2) - Job City (3) - Engineering & Network - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network.The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.
The position of an Application Support Specialist provides end to end support for a subset of 80+ applications.
The application support specialist will be required to work closely with our software Vendors, our SysAdmin Teams as well as the incident and change management teams.
The candidate will primarily be supporting our Applications which are used to provide Service Assurance and Provisioning functionalities to our DSL & IPTV services.
Provide off hours support on a pager rotation
Provide peers with L3 support on occasion on and off shift.
Job Duties / Accountabilities:
* Work closely with our vendors and sysadmin team to resolve application & server issues
* Work with Application Owners (AOs) on application / server issues
* Work on all Service Manager tickets that are assigned to your group.
* Write special scripts for data collection when required (short & quick) and provide support for these scripts.
* Perform application monitoring.
* Complete application run book updates (small changes).
* Work with North Bound Interface (NBI) Application Owners (AOs), providing application support for NBI related issues.
* Push resolution of NML issues.
* Work/assist with NE/BBNE/Sympatico Teams on: DSL network profile updates & Data collection scripts.
* Open trouble tickets with Vendor (for bug management)
* Advise NTI Specialist to track bugs when patches and work-around solutions are required.
* Help Desk (for Service Manager requests, “Interaction” or “Incident” type requests)
* Change Management (for maintenance and upgrade activities).
* Complete application patches and upgrades.
* Perform upgrades (first upgrade to be performed with NTI Specialist)
* Install and test patches.
* Install data collection scripts.
* Project-specific duties
* Participate on projects where new Applications will be required
* Interface between IT, TD, OPS and other DNSS groups
* Participate as Application SME and assist with requirements building
* Determine Operational Acceptance criteria for Applications and build/implement test plans
* Arrange (with COVE lab and SMEs) for equipment to be installed and commissioned
Essential Competencies/Skills:
* Minimum 5 years’ experience applying above skills/competencies in a sizeable IT organization.
* Customer Focus (Builds a relationship by having a strong desire to help, serve and satisfy both internal and external customers)
* Resourcefulness: Thrives on challenge and change; reacts with proactive and innovative work solutions.
* Flexibility: Works effectively with varying environments, situations, tasks, responsibilities and people. Off hours work required based on project loads.
* Ability to work in both of the following environments: In a Team and without supervision
* Ability to take Initiative
* Works well under time constraints/pressure
* A University degree/diploma, preferably, in the area of Engineering or Computer Science.
Other Qualifications/Competencies:
* Programming skills in, e.g. C Shell, PERL, etc.
* Strong Knowledge Microsoft Server 2000 and above and Active Directory Services.
* Strong Knowledge of Redhat and Solaris.
* Familiar with major databases, e.g. Sybase, MS SQL Server, etc.
* Strong IP skills include SNMP, Syslog, network troubleshooting, etc.
* Experience in dealing with issues caused by firewalls and network connectivity
* ITIL training/exposure an asset
* Excellent interpersonal and communication skills.
* Language: Bilingual Preferred
BCE:WKP #Feature *LI-AG
TC:ITN
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Ottawa
Canada : Ontario : Toronto
Canada : Quebec : Montreal
Application Deadline: 12/09/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Toronto