Career Opportunities: Network Architect Support Specialist - IP Service Network and Network Management Lan (61796)
Req ID 61796 - Posted 11/28/2014 - Posting Location (3) - Job Province / State (63) - Job City (740) - Engineering & Network - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network.
The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.
The Data Network Services Support team is committed to simplifying the process in which Support resources are engaged. Our objective of ongoing service improvements while implementing industry best practices will meet the need for increased operational efficiency and workforce mobilization. While becoming more efficient, the DNSS team is agile and responsive to day to day customer requirements. Our support team’s work together seamlessly to assist internal clients providing core capabilities to achieve and exceed expectations.
Our mission statement is to provide operational excellence and unparalleled quality of service in the management and servicing of our customers through strategic investment in our people, processes and technology.
Position Description:
The position of Network Architect Support Specialist provides 3rd line technical, engineering and design support for Bell Canada’s IP Service Networks “ISN” as well as Bell Canada Network Managed LANs “NML”. Network Architect Support Specialist works closely with 1st/2nd Line support teams, IS/IT Project, Technology Development, Architecture Teams as well as Core Network Management Teams. The 3rd Line support provides application and service support during P1and P2 problem escalation as well as new project activities. Responsible to provide technical leadership during project implementation, network growth, configuration/MOP reviews and manages crisis situations. Experience configuring and troubleshooting Cisco (IOS and IOS-XR) and Juniper (JunOS) routers/switches. A working knowledge of LAN/WAN topologies and good understanding of Service Assurance process. The candidate must posses a combination of strong technical, customer, great team skills with the willingness and ability to learn quickly.
Job Duties/Accountabilities:
* 24/7/365 rotational on call support for DNSS – ISN and NML Network
* Provide technical and managerial skills in leading crisis management situations, respond to our partners / business sponsors CGI, Adaptive Infrastructure, Business Units and Network Security Services – Project implementations, trouble tickets and escalations.
* Engage and escalate if necessary to the appropriate partners and business units for support assistance/engagement, root cause and continuous improvement opportunities.
* Work with the team to develop training plans to ensure all resources are well versed to support the ISN and NML Network and Services. Coordinate training, awareness of new services, establishing training sessions and acting as a technical coach to extended teams.
* Assess impacts of new service initiatives/growth within the DNSS with respect to Network support, training and tool requirements.
* Highlight and coordinate Continuous Improvement opportunities (streamline process, automation, skill set training, documentation …)
* Develop tools (scripts/programs) for automating routine activities.
* Overall solution testing authority for ISN and NML network initiatives to meet SLA commitments.
Required competencies and skills:
* Minimum 5 year expert working knowledge IP (WAN/LAN) infrastructures consisting of Cisco, Radware-Alteon, F5, Juniper, IPS/IDS, Checkpoint, (Routing, Switching, Multicast, Load Balancers, Firewalls and DNS).
* Extensive knowledge of the OSI model, TCP/IP protocol stack, network protocols such as DNS, DHCP, FTP, HTTP, HTTPS, VOIP, etc
* Extensive knowledge of Routing Protocols (BGP, OSPF, EIGRP …..)
* Experience configuring and troubleshooting Cisco (IOS and IOS-XR) and Juniper (JunOS) routers/switches.
* Knowledge of SNMP, DNS/DHCP, Load Balancers (F5, Alteon, Radware) and Firewall (Juniper , Checkpoint)
* Sound understanding of:
* IP/MPLS technologies.
* Routing and switching.
* QoS.
* Internetworking hardware (Cisco, Juniper, etc.)
* SLB/GSLB
* Extensive knowledge layer 2 network standards like 802.1Q trunking, spanning tree, VLANs, Etherchannel etc
* Extensive network and application troubleshooting experience in a large Enterprise network (greater than 3000 network elements).
* Working knowledge of various Operating Systems (Windows, Unix and Linux)
* Able to communicate clearly and concisely, both orally and in writing
* Ability to work within a strong and weak project management matrix team.
* Ability to prioritize multiple work initiatives to ensure times lines are respected and quality is of utmost priority.
* Able to work independently with minimum supervision; possess strong organizational skills.
* Ability to make quick decision based on facts, peer/partner input and experience during major service interruptions.
Desired competencies and skills:
* Cisco Certified Network professional (CCNP)and Juniper (JNCIA-M) certifications preferable.
* Work experience, minimum 3 years in a large enterprise network environment or multiple medium size networks.
* Post Education (Bachelor of Computer Science or Software Engineering)
* Customer Focused (Builds relationships by having strong desire to help , serve and satisfy both internal and external customers).
* Resourcefulness; thrives on challenge and change ; reacts with proactive and innovative work solutions.
* Flexibility; Works effectively with varying environments, situations, task, responsibilities and people. Off hours work required based on project load and incidence responsiveness.
* Takes initiative and works well under time constraints and pressure.
* Intimate knowledge of Microsoft Excel, working knowledge of other MS Office Applications (Word, PowerPoint, Visio).
* Asset Bilingual (English-French)
Working Conditions:
* Work hours are Monday - Friday, normal 37.5 hours weeks
* Work start and finish times are flexible.
* Overtime may be required in order to meet deadlines and Service Assurance SLA’s.
* Rotational On Call
BCE:WKP #Feature *LI-SH
Additional Information:
Position Type: Management
Position Level: CP2
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Application Deadline: 12/12/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Toronto
Req ID 61796 - Posted 11/28/2014 - Posting Location (3) - Job Province / State (63) - Job City (740) - Engineering & Network - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network.
The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.
The Data Network Services Support team is committed to simplifying the process in which Support resources are engaged. Our objective of ongoing service improvements while implementing industry best practices will meet the need for increased operational efficiency and workforce mobilization. While becoming more efficient, the DNSS team is agile and responsive to day to day customer requirements. Our support team’s work together seamlessly to assist internal clients providing core capabilities to achieve and exceed expectations.
Our mission statement is to provide operational excellence and unparalleled quality of service in the management and servicing of our customers through strategic investment in our people, processes and technology.
Position Description:
The position of Network Architect Support Specialist provides 3rd line technical, engineering and design support for Bell Canada’s IP Service Networks “ISN” as well as Bell Canada Network Managed LANs “NML”. Network Architect Support Specialist works closely with 1st/2nd Line support teams, IS/IT Project, Technology Development, Architecture Teams as well as Core Network Management Teams. The 3rd Line support provides application and service support during P1and P2 problem escalation as well as new project activities. Responsible to provide technical leadership during project implementation, network growth, configuration/MOP reviews and manages crisis situations. Experience configuring and troubleshooting Cisco (IOS and IOS-XR) and Juniper (JunOS) routers/switches. A working knowledge of LAN/WAN topologies and good understanding of Service Assurance process. The candidate must posses a combination of strong technical, customer, great team skills with the willingness and ability to learn quickly.
Job Duties/Accountabilities:
* 24/7/365 rotational on call support for DNSS – ISN and NML Network
* Provide technical and managerial skills in leading crisis management situations, respond to our partners / business sponsors CGI, Adaptive Infrastructure, Business Units and Network Security Services – Project implementations, trouble tickets and escalations.
* Engage and escalate if necessary to the appropriate partners and business units for support assistance/engagement, root cause and continuous improvement opportunities.
* Work with the team to develop training plans to ensure all resources are well versed to support the ISN and NML Network and Services. Coordinate training, awareness of new services, establishing training sessions and acting as a technical coach to extended teams.
* Assess impacts of new service initiatives/growth within the DNSS with respect to Network support, training and tool requirements.
* Highlight and coordinate Continuous Improvement opportunities (streamline process, automation, skill set training, documentation …)
* Develop tools (scripts/programs) for automating routine activities.
* Overall solution testing authority for ISN and NML network initiatives to meet SLA commitments.
Required competencies and skills:
* Minimum 5 year expert working knowledge IP (WAN/LAN) infrastructures consisting of Cisco, Radware-Alteon, F5, Juniper, IPS/IDS, Checkpoint, (Routing, Switching, Multicast, Load Balancers, Firewalls and DNS).
* Extensive knowledge of the OSI model, TCP/IP protocol stack, network protocols such as DNS, DHCP, FTP, HTTP, HTTPS, VOIP, etc
* Extensive knowledge of Routing Protocols (BGP, OSPF, EIGRP …..)
* Experience configuring and troubleshooting Cisco (IOS and IOS-XR) and Juniper (JunOS) routers/switches.
* Knowledge of SNMP, DNS/DHCP, Load Balancers (F5, Alteon, Radware) and Firewall (Juniper , Checkpoint)
* Sound understanding of:
* IP/MPLS technologies.
* Routing and switching.
* QoS.
* Internetworking hardware (Cisco, Juniper, etc.)
* SLB/GSLB
* Extensive knowledge layer 2 network standards like 802.1Q trunking, spanning tree, VLANs, Etherchannel etc
* Extensive network and application troubleshooting experience in a large Enterprise network (greater than 3000 network elements).
* Working knowledge of various Operating Systems (Windows, Unix and Linux)
* Able to communicate clearly and concisely, both orally and in writing
* Ability to work within a strong and weak project management matrix team.
* Ability to prioritize multiple work initiatives to ensure times lines are respected and quality is of utmost priority.
* Able to work independently with minimum supervision; possess strong organizational skills.
* Ability to make quick decision based on facts, peer/partner input and experience during major service interruptions.
Desired competencies and skills:
* Cisco Certified Network professional (CCNP)and Juniper (JNCIA-M) certifications preferable.
* Work experience, minimum 3 years in a large enterprise network environment or multiple medium size networks.
* Post Education (Bachelor of Computer Science or Software Engineering)
* Customer Focused (Builds relationships by having strong desire to help , serve and satisfy both internal and external customers).
* Resourcefulness; thrives on challenge and change ; reacts with proactive and innovative work solutions.
* Flexibility; Works effectively with varying environments, situations, task, responsibilities and people. Off hours work required based on project load and incidence responsiveness.
* Takes initiative and works well under time constraints and pressure.
* Intimate knowledge of Microsoft Excel, working knowledge of other MS Office Applications (Word, PowerPoint, Visio).
* Asset Bilingual (English-French)
Working Conditions:
* Work hours are Monday - Friday, normal 37.5 hours weeks
* Work start and finish times are flexible.
* Overtime may be required in order to meet deadlines and Service Assurance SLA’s.
* Rotational On Call
BCE:WKP #Feature *LI-SH
Additional Information:
Position Type: Management
Position Level: CP2
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United States : North Dakota : Bismarck
United States : North Dakota : Fargo
United States : North Dakota : Grand Forks
United States : North Dakota : Minot
United States : North Dakota : Other
United States : North Dakota : West Fargo
United States : Ohio : Akron
United States : Ohio : Cincinnati
United States : Ohio : Cleveland
United States : Ohio : Columbus
United States : Ohio : Other
United States : Ohio : Toledo
United States : Oklahoma : Broken Arrow
United States : Oklahoma : Lawton
United States : Oklahoma : Norman
United States : Oklahoma : Oklahoma City
United States : Oklahoma : Other
United States : Oklahoma : Tulsa
United States : Oregon : Eugene
United States : Oregon : Gresham
United States : Oregon : Hillsboro
United States : Oregon : Other
United States : Oregon : Portland
United States : Oregon : Salem
United States : Pennsylvania : Allentown
United States : Pennsylvania : Erie
United States : Pennsylvania : Other
United States : Pennsylvania : Philadelphia
United States : Pennsylvania : Pittsburgh
United States : Pennsylvania : Reading
United States : Rhode Island : Cranston
United States : Rhode Island : East Providence
United States : Rhode Island : Other
United States : Rhode Island : Pawtucket
United States : Rhode Island : Providence
United States : Rhode Island : Warwick
United States : South Carolina : Charleston
United States : South Carolina : Columbia
United States : South Carolina : Mount Pleasant
United States : South Carolina : North Charleston
United States : South Carolina : Other
United States : South Carolina : Rock Hill
United States : South Dakota : Aberdeen
United States : South Dakota : Brookings
United States : South Dakota : Other
United States : South Dakota : Rapid City
United States : South Dakota : Sioux Falls
United States : South Dakota : Watertown
United States : Tennessee : Chattanooga
United States : Tennessee : Clarksville
United States : Tennessee : Knoxville
United States : Tennessee : Memphis
United States : Tennessee : Nashville
United States : Tennessee : Other
United States : Texas : Austin
United States : Texas : Dallas
United States : Texas : Fort Worth
United States : Texas : Houston
United States : Texas : Other
United States : Texas : San Antonio
United States : Utah : Orem
United States : Utah : Other
United States : Utah : Provo
United States : Utah : Salt Lake City
United States : Utah : West Jordan
United States : Utah : West Valley City
United States : Vermont : Burlington
United States : Vermont : Colchester
United States : Vermont : Essex
United States : Vermont : Other
United States : Vermont : Rutland
United States : Vermont : South Burlington
United States : Virginia : Chesapeake
United States : Virginia : Newport News
United States : Virginia : Norfolk
United States : Virginia : Other
United States : Virginia : Richmond
United States : Virginia : Virginia Beach
United States : Washington : Bellevue
United States : Washington : Other
United States : Washington : Seattle
United States : Washington : Spokane
United States : Washington : Tacoma
United States : Washington : Vancouver
United States : Washington : Washington, D.C.
United States : West Virginia : Charleston
United States : West Virginia : Huntington
United States : West Virginia : Morgantown
United States : West Virginia : Other
United States : West Virginia : Parkersburg
United States : West Virginia : Wheeling
United States : Wisconsin : Green Bay
United States : Wisconsin : Kenosha
United States : Wisconsin : Madison
United States : Wisconsin : Milwaukee
United States : Wisconsin : Other
United States : Wisconsin : Racine
United States : Wyoming : Casper
United States : Wyoming : Cheyenne
United States : Wyoming : Gillette
United States : Wyoming : Laramie
United States : Wyoming : Other
United States : Wyoming : Rock Springs
Application Deadline: 12/12/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Toronto