Career Opportunities: Control Centre Clerk (Unifor Clerical and Technicians – NorthernTel) (62691)
Req ID 62691 - Posted 12/04/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Administrative & Operations - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
This role is for NorthernTel internal Unifor Clerical and Technicians employees only.
Job summary
The Control Centre Clerk is required to program the DMS and Voicemail systems to Assign and Provision all Service Orders, and at times cover the Cable Locate Answer Position. All these activities are focused on service and will require the successful candidate to deal with both internal employees and external customers. Other tasks may include Repair Answer overflow, data entry and report preparation.
Qualifications:
- College diploma in Office or Business Administration; or an equivalent combination of education and experience
- In-depth knowledge and experience with mainframe and on-line systems ex. GATT, COR, INFOCOM, and SECRET is essential.
- Hands-on experience in the following areas: assignment, control centre operations, repair answer is essential.
- Previous hands-on experience of DMS, DMS–10, Centrex, Mailbox Provisioner and Metaswitch programming is essential
- Experience with DMI Provisioner, CMS (Customer Management System) and Internet Server Management Console
- Proven knowledge of Central Office Technology and Engineering Plant Facilities.
- Bilingual (English/French) is an asset.
Skills:
- Intermediate PC and software skills (Word, Excel, MS Access) are essential
- Basic knowledge of Network X
- Excellent organizational and time management skills are required
- Strong planning, organizing, forecasting, and scheduling skills
- Excellent trouble shooting and inquiring skills
- Excellent verbal, written and interpersonal skills are essential
- Excellent keyboarding skills are essential
- Excellent customer service skills are essential
- Excellent telephone skills
Abilities:
- Learn and utilize new computer systems proficiently
- Good understanding of company products and services
- Maintain confidentiality of records
- Understand INFOCOM and SECRET orders (including Centrex)
- Must be able to work independently as well as in a team environment
- Interface with other departments, other telco's and customers
- Prioritize work, work in a fast pace environment and meet strict deadlines
- Use computer software (Word, Excel and MS Access) to perform work
- Input data quickly and accurately
- Work flexible schedules which change from day to day including shift work.
BCE:WKP #Feature
Additional Information:
Job Title: Control Centre Clerk (Assignment)
Job Class: Clerk 5
Location: Timmins, ON
Department: Control Centre
Posting Date: December 4, 2014
Closing Date: December 12,2014
Candidate required: December 2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Timmins
Req ID 62691 - Posted 12/04/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Administrative & Operations - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
This role is for NorthernTel internal Unifor Clerical and Technicians employees only.
Job summary
The Control Centre Clerk is required to program the DMS and Voicemail systems to Assign and Provision all Service Orders, and at times cover the Cable Locate Answer Position. All these activities are focused on service and will require the successful candidate to deal with both internal employees and external customers. Other tasks may include Repair Answer overflow, data entry and report preparation.
Qualifications:
- College diploma in Office or Business Administration; or an equivalent combination of education and experience
- In-depth knowledge and experience with mainframe and on-line systems ex. GATT, COR, INFOCOM, and SECRET is essential.
- Hands-on experience in the following areas: assignment, control centre operations, repair answer is essential.
- Previous hands-on experience of DMS, DMS–10, Centrex, Mailbox Provisioner and Metaswitch programming is essential
- Experience with DMI Provisioner, CMS (Customer Management System) and Internet Server Management Console
- Proven knowledge of Central Office Technology and Engineering Plant Facilities.
- Bilingual (English/French) is an asset.
Skills:
- Intermediate PC and software skills (Word, Excel, MS Access) are essential
- Basic knowledge of Network X
- Excellent organizational and time management skills are required
- Strong planning, organizing, forecasting, and scheduling skills
- Excellent trouble shooting and inquiring skills
- Excellent verbal, written and interpersonal skills are essential
- Excellent keyboarding skills are essential
- Excellent customer service skills are essential
- Excellent telephone skills
Abilities:
- Learn and utilize new computer systems proficiently
- Good understanding of company products and services
- Maintain confidentiality of records
- Understand INFOCOM and SECRET orders (including Centrex)
- Must be able to work independently as well as in a team environment
- Interface with other departments, other telco's and customers
- Prioritize work, work in a fast pace environment and meet strict deadlines
- Use computer software (Word, Excel and MS Access) to perform work
- Input data quickly and accurately
- Work flexible schedules which change from day to day including shift work.
BCE:WKP #Feature
Additional Information:
Job Title: Control Centre Clerk (Assignment)
Job Class: Clerk 5
Location: Timmins, ON
Department: Control Centre
Posting Date: December 4, 2014
Closing Date: December 12,2014
Candidate required: December 2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Timmins