Req Id: 63050
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.
Name and description of the hiring department:
The Regional Resolution Team includes members of the Control Center and the field support teams which include the Assignment and Test Centers (voice and cables). The evening-night team is the mandate to take over for most of our dispatch teams in an effort to ensure the regular and urgent dispatch after regular hours including evening and nights both during the week and weekends and holidays
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Job Duties / Accountabilities:
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Essential Qualifications / Competencies:
- High flexibility and team work
- Ability to manage conflict situations
- Ability to work under pressure and capacity to adapt to many changes
- Knowledge of the external network
- Diplomatic and tactful
- Customer Focus
- Strong capacity to manage various priorities at the same time
- Proactive and not afraid to take calculated risk
- Leadership and quick decision making
- French 5-5-5 : Fluent in the language with no significant limitation
- English 3-3-3 : Working ability to carry out normal business in the language
Preferred Qualifications / Competencies:
- Excellent communication skills
- Knowledge of the following systems : FWFM, Tim NG, Bcris, SGE, GDE, FSOS, Action
- Ability to deal with ambiguity and manage Exception
Working Conditions:
- Possibility of five days par week
- Sunday to Saturday between 4 :30 PM to 7 :30 AM.
- 7/24 environment
Position type: Non management, unionized
Application deadline: January 5th, 2015
Job Location: 600 Jean-Talon Est, Montréal, Qc.
BCE:WKP #Feature
Additional Information:
Position Type: Union
Position Level: Unifor - Clerical Associate
Job Location: Canada : Quebec : Montreal
Application Deadline: 01/05/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal