Req Id: 63874
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Media is Canada's premier multimedia company with leading assets in television, radio and digital media, including CTV — Canada's #1 television network, and the country's most-watched specialty channels. It is a critical component of Bell’s commitment to leverage strategic investments in broadband networks to offer Canadians the best available content on any of the four screens they choose: television, smartphone, tablet and computer.
Name and description of hiring department:
Building on the strengths of Bell Media content and brands, Bell Media Digital offers Canadians anywhere, anytime access to the best of news, sports and entertainment.
Featuring dynamic, interactive content and the best delivery infrastructure in the country, Bell Media Digital’s multimedia platforms include video online, websites, user-generated content sites, mobile content and video on demand.
As an Account Manager (AM) you will serve as one of the primary day to day business contacts for the client and is responsible for customer questions, concerns, issue resolution and troubleshooting, with the objective to provide a flawless execution of the related online advertising campaigns. The AM is expected to consistently provide excellent customer service to accounts, as well as represent the company to the client to ensure quality and satisfaction on both sides. In addition, the Account Manager will build relationships with clients to encourage new and repeat business opportunities.
Job Duties/Accountabilities:
The AM manages and monitors the day-to-day activities within the online account(s) and the execution of customer orders, from initial briefing to campaign post-mortem, including, order entry, ad trafficking and creative management. To achieve this, the AM manages the fulfilment and optimization of campaigns in line with the customer’s requirements and expectations. In addition, the AM provides regular reports to the customer and the Account Executive on the delivery of the campaign.
The AM identifies opportunities within the account for up selling and cross selling and works closely with the Account Executive on proposals for new business. The AM is responsible for account optimization and increased Return on Investment (ROI) from the customer’s perspective.
Success in this role relies on the ability of the AM to build a reputation of “trusted advisor” within the customer business and to develop strong relationships with key contacts. Effective planning and organisational skills coupled with an ability to identify opportunities for new business / up selling and an interest for ad technologies and the technical aspects of online ad serving are also keys to success are also keys to success.
Critical Qualifications/Competencies:
- 2 years experience in internet advertising (ad operations, media planning, media buying)
- Proven track record in campaign management and optimisation
- Experience with online advertising technologies (Flash, AS2 / AS3, DHTML, HTML5, streaming videos, iFrames)
- Experience tracking processes with 3rd party ad servers
- Ability to quickly ascertain various tools and technologies
- French-English bilingualism
- Flexible and comfortable with change (technological, organizational) and a fast growing environment
- Responsible for all compliance on client deliverables and revenue.
- Trafficking and launching campaigns based on requested launch date
- Send clients ad specifications based on their campaign and provide any assistance required to ensure creative meets with these specifications
- Provide clients with reporting and any optimization suggestions
- Monitoring online campaigns to ensure full delivery
- Billing revisions
- Ensures that client issues are dealt with in an efficient manner, informing the Account Executive and Managing Director of any problems that may arise.
- Works closely with the product and content team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
- Manages the technical aspects of live campaigns, from beginning to end, which includes day to day coordination and troubleshooting.
- Ensures that all processes and procedures are completed, quality standards are met,
- Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
- Understanding of company capabilities and service, and effectively communicates all offerings to the client.
- Actively participates to multiple phases of a technological development project (new technology implementation, system update and migration, etc.): preparation, testing, documenting, evaluating, training, etc.
- Reports to the Assoc Director, providing regular input on all account activity, including status and call reports on a weekly basis
- Educated to degree level or equivalent
Preferred Qualifications/Competencies:
- Time & Priority Management; highly skilled at prioritization and has strong organizational skills
- Problem Solving and Decision Making under pressure
- Communicating and Influencing
- Conflict Management
- Building Relationships
- Customer Service
- High level of proficiency in Microsoft Excel, PowerPoint, Outlook, Ad Servers and CRM tools
- Motivated and has experience working in teams.
- Analytical skills
- Energy & Determination
- Resilience
- Detail Oriented
- Team Player
- Agile Learner
- Integrity and Trust
- Passion for Technology
- Initiative
- Resourcefulness
- Curiosity
Application Details:
Interested Applicants should apply online at: http://jobs.bce.ca/go/Jobs-with-Bell-Media/357957/
Only those candidates selected for an interview will be contacted.
Additional Information:
Position Type: Management
Position Level: CP2
Job Location (city): Canada : Quebec : Montreal
Application Deadline (MM/DD/YYYY): 12/24/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal