Req Id: 63390
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network.
The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.
VMS Technical Support - L3
Senior technical support for Bell Canada’s Managed Cisco IP Telephony network services. Works closely with 1st/2nd line service teams, IS/IT and CSE Community. Individual must have a combination of excellent technical, leadership and customer service skills.
Job Duties and Accountabilities:
- Technical Leadership and coach for Large Enterprise customers deploying thousands of VoIP lines across Canada, U.S.A., UK and China (over 150,000 users already deployed)
- Subject Matter Expert for supported IP Telephony services and technology, providing support to marketing and service teams.
- Control of technical bridge and manage the technical SMEs in order to resolve the issue as quickly as possible.
- On-call rotation 7x24x365
- Vendor relationship interface
- Regularly engaged in day to day service assurance
- Monthly training sessions on new and existing technologies (lunch and learn, classroom..)
- Prioritize trouble management
- Assist with product and service management
- Maintain personal certification levels to meet vendor requirements
- Develop network test plans, perform testing in labs, and identify technical and operational issues to management.
Critical Skills and Competencies
- Excellent oral, written and customer facing skills in English
- Professionalism at all times, with strong customer focus
- Advanced IP Telephony/Routing and Switching experience and certifications
- PC proficient with intermediate skills in MS Office (Excel, Powerpoint, Word, Visio, Access and Project)
- VMware – UCS functional components
- Ability to work independently with minimal direction, and able to succeed in a rapidly changing environment.
- Strong presentation skills with the ability to communicate complicated network technology and designs to audiences with various technical backgrounds.
Minimum 3 years experience supporting the following:
- CallManager 6.x,7.x,8.x,9.x, 10.x
- Unity6.x,7.x,8.x
- Unity Connection 6.x,7.x,8.x,9.x,10.x
- MeetingPlace
- E911 Responder
- IPCC
- Unified Computing System (UCS)
- UCS Manager
- VMware
- Linux
- Microsoft SQL
- Microsoft Exchange
- Microsoft Active Directory
- Microsoft LDAP
- Microsoft IIS service
- Microsoft Windows 2000 and 2003 Server
Preferred Qualifications
- CCNP / CCVP / IPCC / CCIE Voice Certification
- MCSE Certification
- Advanced skills in Windows, Unix and Linux operating systems.
- Knowledge of HP Open View and OV Performance Insight (or like systems)
- 2 or more years of experience supporting IP Telephony customers.
- Bilingual preferred
Working Conditions:
- Regular work week plus rotation on 7x 24 hour Duty Manager Coverage
- Positions available in Toronto and Montreal
BCE:WKP #Feature *LI-SH
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal
Application Deadline: 01/30/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal