Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
As a key member of the Assisted Install team, you will work in conjunction with Marketing and Sales channels to ensure strong product knowledge and to help maximize sales of VAS products through inbound and outbound calls of varying types. The successful candidate will also play a crucial role in improving and maintaining SLA’s, collaborating with the team and partners to increase RGU retention numbers and establishing processes and procedures to improve business efficiencies.
Responsibilities:
- Build and/or execute channel support strategies and manage visiting schedule priorities based on various key metrics
- Work with Workforce Management team to ensure proper coverage for the Queue 7 days a week
- Take accountability for one or several operational segment(s) on behalf of the Assisted Install team
- Ongoing weekly operation meetings to review performance/opportunities, challenges with local management
- Conduct day-to-day analysis of results to objectives and develop action plans to assist the channel to achieve its objectives
- Provide onsite coaching of vendor Team Leaders in respective call centres, while maintaining a strong committed focus to sales objectives
- SME channel expert on all BRS products and services (Bell TV, Internet, Home Phone, LD, Winback)
- Build and execute winning strategies to develop and maintain product expertise
- Validate direct channel training documents and actively participate in every step from a consultant point of view; from design to delivery
- Assist the vendor in building and updating various documents; product training, sales, current marketing offers, competitive landscape, one pagers and when necessary by providing requested product and positioning information, train the partners on the content
- Build and execute hype/incentives campaigns, recognition programs and road shows
- Execute a variety of analysis, research(s), assessment(s), ad hoc tasks and capture the highlights through various report(s) &/or presentation(s)
Qualifications/Competencies:
- Advanced proficiency with Microsoft Excel, Word and PowerPoint
- Previous sales or related experience in a telecommunication environment
- Experience with online order and billing tools such as Order Max
- Sound analytical skills
- Bilingual (French and English) is an asset
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Ottawa || Canada : Ontario : Toronto
Application Deadline: 01/20/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Ottawa