Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Residential Service Representative will work in a fast-paced professional contact center environment taking inbound/outbound calls for all types of residential mobility customers. He/she will be responsible for answering queries about products, service, billing, complaints, and other company related information. The incumbent will also be responsible for generating revenues by promoting and selling the company's products and services at every opportunity.
QUALIFICATIONS
• College diploma in Marketing or Business administration and/or an equivalent combination of education and related experience.
• Bilingualism (English/French) is essential.
SKILLS
• Previous experience in customer service is required
• Previous sales experience
• Knowledge of NorthernTel online systems is an asset
• Knowledge of NorthernTel products and services is an asset
• Excellent spoken and written communication skills
• Excellent telephone skills and professionalism
• Excellent interpersonal skills, including: listening, probing, questioning, negotiating and conflict resolution skills to be displayed during call monitoring
• Sound problem solving, analytical and decision making skills
• Detail-oriented
• Good keyboarding skills essential
• Sales/selling skills is essential
• Computer experience with Microsoft Word and Excel
• Excellent planning and organizational skills required
• Excellent customer service skills are required
ABILITY
• To work different shifts and to work extra hours as required, on short notice, to meet customer commitments
• Work in a fast paced, continually changing call center environment
• Although part of a team, ability to work independently, with minimal supervision
• Provide quality service and ensure total customer satisfaction at all times
• Must be neat in appearance and wear appropriate business attire
• Successfully complete initial three-week training session as well as any other training programs required by the position.
BCE:WKP #Feature
Additional Information:
Position Type: Union
Job Status: Regular Part Time
Position Level: SR 3- Unifor Clerical and Technicians – NorthernTel
*Position level, for internal candidates, is SR2 Residential Service Rep, as per collective agreement of Unifor Clerical and Technicians – NorthernTel
Number of Positions: Several Positions
Job Location: Canada : Ontario : Timmins
Application Deadline: January 31, 2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Timmins