Req Id: 67771
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Job Summary
The incumbent will act as a Customer Service Representative and will be responsible for collecting amounts from current and final accounts as well as various outstanding invoices from company customers.
Duties:
- Collect outstanding accounts (regular, final);
- Analyze customer files and negotiate payment arrangements;
- Make the necessary calls, explaining to customers the impact of not paying bills on time;
- Take calls from customers; refer quickly to their files to view data, and respond appropriately;
- In accordance with procedures, decide/justify service interruptions or service restorals in order to minimize company losses;
- Perform analyses and take action in accordance with procedures regarding the various collection reports in order to minimize revenue losses;
- Recover fiber op accounts and provide support to agencies;
- Perform all other related tasks.
Minimum requirements:
- Diploma of collegial studies in administration or equivalent work experience
- Familiarity with computer software such as Word, Excel and Outlook
- Fluency in French and English
Skills/traits:
- Strong communication skills
- High level of professionalism
- Ability to employ business language in dealing with customers
- Team spirit
- Responsible self-starter
BCE:WKP #Feature
Additional Information:
Job Title: Customer service representative - Collection
Status: Regular Full time
Number of positions: 2
Location: Bécancour, Québec
Application deadline: February 28, 2015
Reference number: 67771
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Bécancour