Req Id: 65152
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Position Description:
The Security Services Operator works within a protected Security Services Operations Centre (SOC) in downtown Ottawa. The Security Services Operator is one of several first-line incident responders who work on rotating shifts to respond to security alerts and notifications throughout the 24x7x365 operations. The Security Services Operator also performs hands-on device management, configuration changes and troubleshooting for security devices such as firewalls, VPN devices, host intrusion prevention appliances, anti-virus, and anti-spam appliances, and data loss prevention appliances for a diverse client base. The Security Services Operator must be able to quickly understand the diverse managed security services that the Bell Business Markets offers to its client base and must be able to respond to the contractual Service Level Agreements of each individual client. The Security Services Operator must have a comprehensive knowledge of both technical and operational network security best practices and hands-on experience in a wide variety of technology platforms and security services that the Security Operations Centre (SOC) supports. A high level of customer interaction is expected of the Security Services Operator, therefore top-notch communications skills (both verbal and written) is essential.
Job Duties/Accountabilities:
The successful candidate will be accountable for the following:
- Monitors, reviews, and interprets network and security alerts and notifications and provides first-line incident response and analysis in support of customers
- Works rotating shifts to cover 24x7x365 operations
- Assesses and implements mitigation steps to ensure appropriate incident treatment and informs both customer and internal management as appropriate
- Manages a variety of network and security devices such as VPN, firewall, host intrusion prevention systems, identity and access programs, data loss prevention systems, anti-virus, and anti-spam systems
- Configures and maintains network and security devices as well as provides general knowledge and recommendations for network and security best practices to clients, as required
- Adheres to strict security and associated authentication protocols when dealing with all levels of client requests
Critical Qualifications/Competencies:
- A SECRET Security Clearance is required
- Completion of University or College program in Computer Network Systems or 5 years of equivalent industry experience in the information systems field
- Knowledge of network and security operational policies, procedures, and techniques
- Knowledge and understanding to interpret SIEM alerts and supporting technologies
- Understanding of mitigation safeguards and responses at the systems, network, and application level (VPN, Firewalls, Intrusion Detection, server hardening, SSO, encryption technologies)
- Demonstrated ability for troubleshooting network and security solutions including authentication, authorization, and encryption, as part of an overall system
- Excellent communication and relationship skills, especially the ability to articulate advanced technical topics to customers and internal management
- Network certifications related to McAfee, Cisco, Fortinet, and ArcSight technologies would be highly desirable
- Bilingual is not essential, but desirable
BCE:WKP #Feature *LI-JW TC:ITN
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Ottawa
Application Deadline: 02/23/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Ottawa