Req Id: 62079
Bell is a truly Canadian company with a 134-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential. To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team. An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Big data is a big deal.
If you love coaxing treasure out of messy, unstructured data, this fast-growing , high demand career field is where you want to be. Check out: Data Scientist: The sexiest job of the 21st century, published by the Harvard Business Review
Bell’s Business Intelligence team is responsible for the management and optimization of BI systems used to analyze customer behavior, automate business insight processes target marketing & contact strategy opportunities and provide insight to drive optimal business decisions.
This is a terrific opportunity for seasoned professional to help transform the organization in driving out one of the most significant strategic mandates within Bell. As part of this team, you will have opportunities to build your analytical skills, shape the next generation of BI and drive important business decisions working with new, cutting-edge BI technologies.
What our Team members have to say:
- “We work in a fast-paced environment, which allows us to learn about many unique parts of the business in short periods of time. I have the ability and freedom to continually leverage my ideas and research to help solve business problems.”
- “To me, the best thing about working for Bell is the amazing people. I am surrounded by a very supportive team and, on a daily basis, I collaborate with highly talented individuals throughout the company to solve complex business problems.”
Key responsibilities may include:
- Explore new sources of information to uncover new business opportunities at all levels of the business (strategic to operational)
- Exercise leading edge skills working with large data volumes using Big Data skills to predict predictive customer behavior, text mining, forecasting, segmentation and other data mining techniques
- Working with and presenting to all management levels (CP2 to EVP)
- Design and introduce new processes and solutions to drive sophisticated BI processes
- Deliver on key projects and data strategies that directly support key business drivers.
- Take part in defining the overall data integration architecture with a focus on Big Data (e.g. Hadoop, Cloudera, Pig, Hive, HBase, Mahout, etc).
- Implement defined documentation and programming standards for projects and provide a documentation framework including requirements, design, testing and deployment documents
- Implement an end-to-end cross-channel analytical process to improve customer experience and gain operational efficiency
- Maintain and expand your knowledge of BI and current technology through training opportunities.
Required Competencies:
- You have a Bachelors degree, Masters or equivalent work experience, in a discipline such as: BI, applied math, applied science / engineering, economics/econometrics, management science / operations research, or related area.
- You are highly analytical and understand the basic principles of working with large and complex data sets
- You have the ability to leverage insights and opportunities from data and metrics to build strategies and make recommendations
- You have knowledge of, and preferably experience with, Big Data and/or software development, and/or developing visualization tools
- You have proven experience leading and coaching a team to drive value and meet & exceed their objectives.
- Vous avez une expérience confirmée de diriger et entraîner une équipe pour créer de la valeur et de rencontrer & surpasser leurs objectifs.
- You are able to manage multiple projects and priorities.
- Bilingualism (English and French) is an asset in Ontario and a requirement in Quebec
- You are a self starter who is comfortable working with and presenting to all management levels (CP2 to EVP)
- Strong online/web/digital experience & knowledge of the latest user behaviours online & mobile channels
Preferred Competencies:
- Big Data knowledge and experience
- Experience with data systems such as Oracle, SQL Server, Teradata, SAS or others.
- Experience with BI and data warehouse technologies.
- Basic working knowledge of project management steps.
- Experience in Telecommunications.
- Proficiency at enterprise-level with Omniture and Google Analytics
TC:BI
BCE:WKP #Feature *LI-SG
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Dorval
Application Deadline: 02/22/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal