Req Id: 69855
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network.
The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.
Job Title: Central Office Technician I
Job location address: 76 Adelaide W, Toronto (Ontario)
Job status: Regular Full-Time
Number of position: 1
Name and description of the hiring department:
The IP Network Operations Center (INOC) is responsible for 7X24 surveillance and maintenance of Bell Canada’s MPLS Core. The Core accountability includes Internet, IPVPN, as well as many ISN type services.
The network is primarily built with Cisco, Juniper and ALU Network components.
The key accountability for the INOC is to ensure that we action alarming and react to all network events before our customers are aware there is an issue. Ensuring we are responding to alarms, we are able to liaison with other internal groups to ensure they are aware of a service affecting conditions and that we are active in pursuing root cause and providing closure to such events.
The INOC is also accountable for network changes on the IPCore networks where network changes coordination and implementations are integral part of our success.
The INOC is in close contact with the Broadband NOC (BBNOC) and the Wireline Video Operations Center (WVOC). All teams work closely together under National Network Operations to provide seamless surveillance and maintenance on the Core, Access and Video networks from end to end.
Job Duties / Accountabilities:
As part of his duties, the INOC technician will ensure the overall management of the network 7x24.
On a daily basis, the INOC technician will be called upon to:
- Be on site to perform work duties
- Action all reports of a service impact to full resolution
- Monitor the network using surveillance tools to prevent failures and respond promptly to minimize customer impact
- Document all actions taken in the trouble ticket logs precisely
- Analytical thinking and problem solving abilities
- Attended bridges and engage the appropriate support team(s) for critical impacts and long duration outages
- Manage service escalations from both internal and external teams
- Populate ongoing spreadsheets and progress reports for projects
- Refer any roadblocks to management for correction
- Utilize career zone to build and direct career path
- Working within a team and ability to demonstrate team spirit
Essential Qualifications / Competencies:
- The ideal candidate for this position must have a Degree/Diploma in electronics option “telecom” or equivalent
- Cisco CCNA certification
- Team player focused on the end customer satisfaction
- Able to communicate clearly and concisely, both orally and in writing
- Able to work independently with minimum supervision; possess strong organizational skills
- Able to multi-task and manage multiple issues at the same time
- Knowledge of Microsoft office suite of products
- Resume and latest Performance Assessment are essentials for this job posting. You must submit your CV and most recent OP if you are invited for an interview.
Preferred Qualifications / Competencies:
- Basic knowledge of Bell Canada network, combined with the ability to make decisions quickly and to manage risk would be an asset
- Consideration could be given to applicants with an in-depth technical knowledge of Bell’s IP network or any Cisco, Juniper or Alcatel-Lucent certifications or both
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Cisco CCNP certification
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Bilingual (English-French)
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Juniper JNCIA level certification
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Alcatel-Lucent (ALU) certification
Working Conditions:
- The IP Network Operations Center is a 7x24 environment. The INOC technician will be required to work shift work and availability of shift depends on seniority within the team.
- The INOC is located within a leading edge surveillance center located at 76 Adelaide Street West in downtown Toronto.
- The INOC technician will be required to work closely with the BBNOC, xDSL Test Centre and WVOC, as well as many other internal customer helpdesks and external customers.
BCE:WKP #Feature
Additional Information:
Position Type: Union
Job Location: Canada : Ontario : Toronto
Application Deadline: 03/11/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto