Req Id: 70190
Bell is a truly Canadian company with a 134-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential. To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team. An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
The Loyalty & Retention team is responsible for all interactions with our client base, with the focus being on programs and campaigns to reduce churn and increase revenue while creating loyalty with a positive client experience.
The team is looking for a dynamic, results-oriented person with excellent interpersonal skills to provide best in class analytical insights and program development/execution.
Job Duties/Accountabilities
- Responsible to manage Medium Segment account base – including segment strategy with subsequent tactical plans to achieve quarterly and FY measures
- Utilize analytics to understand/uncover churn pressures
- Develop programs/solutions to solve for key challenges
- Tactical program execution to all channels – including direct sales channels and business care
- Create in depth reporting to measure and demonstrate success
- Work cross functionally to influence change with key stakeholder groups (marketing, pricing, channel, operations, care etc…)
Qualifications
- 3-5 year management experience in Marketing, Channel, Pricing and/or Finance
- Advanced skills in MS Suite of Applications (Powerpoint, Excel, Word, Access)
- Highly organized and able to manage multiple projects simultaneously in a fast paced environment
- Excellent communication skills, both written and verbal
- Proven ability to gather/organize data and turn results into insights.
- Knowledge of financial metrics, forecasting and implications
Key skills
- Strong interpersonal skills – ability to think critically to understand the business
- Creative / Strategic / Analytical thinker
- Excellent attention to detail
- Flexible and able to comfortably operate in an ever-evolving & changing environment
- Comfortable with various database applications (SQL, SAS, Tableau) or have an appetite to learn
Education
- University graduate – B.A, MA, MBA – Marketing, Commerce, Economics or Finance
- Telecom experience would be an asset
TC:BI
TC:MKT
BCE:WKP #Feature *LI-SG
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Mississauga
Application Deadline: 03/22/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Mississauga