Req Id: 59634
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Information Technology team develops and maintains Bell’s internal systems and applications while also developing integrated technology solutions for customers across all lines of business.
The team manages Bell’s IT Infrastructure and the service availability of over 700 applications, including mission critical billing and service systems. The IT delivery teams drive the IT Work Program with over 60% of IT capital invested in initiatives that support business unit priorities and Bell’s strategic imperatives.
The Bell IT Delivery Team is looking for a Business Analyst to support the delivery of IT solutions delivering call centre tools for customer facing Bell Residential employees.
Are you a highly motivated individual who thrives in a complex, versatile environment confronted with constant change? Are you creative and innovative? Do you see yourself as part of a team that develops solutions to support our customer-facing divisions? Are you a change agent who can lead cross-functional teams to success?
If so than this might just be the role for you.
The Role:
Supported directly by the Senior Business Analyst and Program Manager, you will...
- Lead all Bell Residential Services business analyst activities for our customer-facing divisions, including end to end (BRD, SRS, testing, training, launch, and post-launch support)
- Facilitate and coordinate meetings, and negotiate consensus with teams
- Partner with end users, sponsors, technical leads, contractors and developers
- Evaluate recommended solutions supplied by the developers and give acceptance or recommend modification to the solution
- Assist in the definition of system resource needs (hardware)
- Develop quality test strategy/plan and validate that those standards are met
- Prepare methods/documentation/procedure for the introduction for new or change systems or processes
- Travel on occasion between Montreal, Ottawa, London and Toronto corridors with little advance notification depending on project needs
Critical Qualifications/Competencies:
- Post secondary education with a business focus, or equivalent, and/or business degree as well as 3 –5 years in a Business Analysis role
- Related work experience is essential and should include experience in process modeling as well as experience with multi-tiered application development, infrastructure and networking concepts and practices
- Demonstrated skill and experience leading multi-disciplinary JAD sessions
- Demonstrated skill and experience dealing with multiple vendors in the creation of end to end solutions
- Excellent verbal and written communication and negotiation skills
- Leadership experience defining requirements and solutions through the production of Business Requirement and System Requirement documentation
- Absolute ability to see the business problem and drive the business solution, all through the eyes of the customer
- Ability to manage multiple activities at a high level and dive into details when challenges arise
- Understand and articulate IT concepts and issues from a business perspective
Preferred Skills /Competencies:
- Familiarity with telecommunications, billing and / or customer care applications is a key asset
- Bell Residential Services technical support process knowledge
- General knowledge and ability to use MS-SQL data queries and extract data for analysis
- Experience working closely with end-users to identify and establish requirements for, custom applications or package software in project mode or modification required to find a solution
BCE:WKP #Feature *LI-SH
Bilingualism is an asset (English & French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Ottawa || Canada : Ontario : Toronto
Application Deadline: 04/04/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto