Req Id: 68731
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
The role
The candidate will be an expert in the design and conception of Genesys solutions, as well as provide system integration expertise in Contact Centre solutions implementations, such as Interactive Voice Response applications (IVR) and Computer Telephony (CTI).
Key Responsibilities
- Develop, install and configure, at the architecture and integration levels, IVR / CTI contact centre solutions.
- Lead and participate in functional analysis of IVR and CTI specifications.
- Produces feasibility and effort estimates.
- Produce architecture documents.
- Collaborates closely with the Sales and Project Management teams.
- Plans solution delivery steps, deployment phases, quality assurance guidelines, and identifies delivery team members.
- Supports the integration team to ensure delivery.
Critical competencies
- Knowledge of contact centre solution products such as Avaya, Cisco and Genesys.
- Knowledge of VoIP, primarily SIP based VoIP.
- Knowledge of other contact centre solutions, such as call recording and workforce management, just to mention those.
- Flexibility, mobile and desire to work on different types of projects (development, integration & configuration) within different regions across Canada.
- Strong customer skills, with work experience at customer sites
- At least one Object Oriented programming language
- LAN and IP internetworking
- Computer Science or Engineering background
- Software development and systems integration
- Database systems SQL and NoSQL (Oracle, MSSQL, Cassandra, etc.)
- Bilingual English/French, spoken and written; French knowledge is mandatory.
BCE:WKP #Feature *LI-SH
Additional Information:
Position Type: Management
Job Location: Canada : Quebec : Montreal
Application Deadline: 04/06/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal