Req Id: 65530
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Role
Reporting to the Senior Manager, the incumbent of this position is responsible to provide support to the Managed services operations team. The position requires deep expertise in Cisco Voice, Genesys Contact Center, Security / LAN / WAN solutions meeting needs of large business customers.
As part of the Managed Operations team, this position represents a great technical leadership opportunity and is a key factor for the success of the Managed Services (MS) portfolio.
Key Responsibilities
- Provide Level 4 team support on Cisco VoIP, Genesys Contact center and Networking services;
- Interface with Clients to resolve complex issues as needed.
- Provide on-call operational level support for all aspects of the VoIP/CC/network infrastructure.
- Be the main technical point of contact during complex incident and interface with different vendors.
- Work in collaboration with account Architect who overlook all projects in delivery and provide direction/recommendations.
- Support the project team leading the delivery of large and complex solutions.
- Improve network/voice/Contact center administration management tools.
- Participate in multi-discipline design teams to build proactive investigation plan leading to a shorter resolution time.
- Excellent team player with ability to coordinate and cooperate with others and provide junior team member mentoring
Critical competencies:
- Minimum of ten (10) years experience in the field of telecommunications with hands on experience
- Post-Secondary education in Computer Science or equivalent educational background in analytical, technical and/or scientific discipline.
- Knowledge mostly on Cisco VoIP solutions, Genesys Contact Center and Cisco Networking. F5 expertise is an asset.
- Must have experience with CUCM, CUC, CER, CUBE, Contact Center,
- Vendor Certifications required (ex: CCNP voice)
- Background in network routing/switching is required. Deep knowledge of IP networks
- Very strong background in SIP protocol.
- Bilingual (French, English)
Additional Information:
Position Type: Management
Job Location: Canada : Quebec : Montreal
Application Deadline: 02/13/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal