Career Opportunities: Training and Performance Management Support Representative (12 month Contract) (50490)
Req ID 50490 - Posted 08/19/2014 - Posting Location (1) - Job Province / State (2) - Job City (2) - Sales - Bell Corporate
Bell is a truly Canadian company with a 132-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace.
The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
Job Title – Training and Performance Management Support Representative
Name and description of the hiring department:
The BRS channel is presently recruiting an experienced Training and Performance Management Support Representative for support through the training of new offers, products and pricing launches. The candidate will support the Field Sales channel by executing programs that enable Bell to maximize potential revenues from the sale and promotion of Bell TV, Internet and Home Phone services, while interfacing with multiple cross functional partners.
Job duties / Accountabilities:
The successful candidate will be responsible and accountable for the following:
* Provide training on various topics- (i.e. communication of offers, price changes, new products, etc.) to new hires and existing employees.
* Liaise with the retail team to oversee the design portion for new offers and training manuals.
* Territories include the greater Ottawa region (including Gatineau area).
* Monitoring and evaluating quality standards within the Field Sales Channel.
* Recommending and implementing long-term solutions to improve overall channel performance.
* Liaise with various internal offer/product teams to obtain project information
* Identifying insights for cancelled orders
* Conduct detailed and extensive research and analysis on internal and vendor results using a variety of methods such as data mining, call listening and process adherence monitoring.
* Regularly audit internal and vendor processes to ensure adherence to channel expectations.
* Ad hoc requests where required.
Essential skills / Competencies:
The successful candidate must have:
* Bilingual in English and French, mandatory
* Must have a valid driver license and vehicle
* Strong leadership, training and coaching skills
* The ability to effectively handle multiple, high priority tasks, at the same time
* Strong and confident, an independent thinker
* Exceptional communication skills, both written and verbal
* Exceptional time management skills
* Exceptional project management and organizational skills
* Demonstrated ability to develop an environment which inspires employee involvement and teamwork
* PC Proficient - MS Office, Windows environment
* Sales experience is considered an asset
* Strong decision making, problem solving and negotiation skills.
Preferred skills / Competencies:
* Previous management experience
* Strong interpersonal skills - someone who thrives in a fast paced environment
* Strong knowledge of Bell's ordering, installation and billing systems and processes
Working Conditions:
The job requires employees that are flexible in hours of operation and are willing to put the time into the job to provide our customers with top quality of service.
Additional Information
Position: Contract - 12 months
No. of Positions: 1
Date Candidate Required: ASAP
Closing Date: September 5th, 2014
Job Location: Ottawa, ON
Department Name: BRS, Sales and Distribution
The masculine and feminine used in this job offer refer equally to employees of both sexes and in no way represent a particular distinction based on gender. Bell is an equal opportunity employer.
Additional Information:
Position Type: Contractor
Position Level: Contractor
Job Location: Canada : Ontario : Ottawa
Canada : Quebec : Gatineau
Application Deadline: 09/05/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell has a diverse workforce and is an equal opportunity employer.
Created: Canada, Ontario, Ottawa
Req ID 50490 - Posted 08/19/2014 - Posting Location (1) - Job Province / State (2) - Job City (2) - Sales - Bell Corporate
Bell is a truly Canadian company with a 132-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace.
The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
Job Title – Training and Performance Management Support Representative
Name and description of the hiring department:
The BRS channel is presently recruiting an experienced Training and Performance Management Support Representative for support through the training of new offers, products and pricing launches. The candidate will support the Field Sales channel by executing programs that enable Bell to maximize potential revenues from the sale and promotion of Bell TV, Internet and Home Phone services, while interfacing with multiple cross functional partners.
Job duties / Accountabilities:
The successful candidate will be responsible and accountable for the following:
* Provide training on various topics- (i.e. communication of offers, price changes, new products, etc.) to new hires and existing employees.
* Liaise with the retail team to oversee the design portion for new offers and training manuals.
* Territories include the greater Ottawa region (including Gatineau area).
* Monitoring and evaluating quality standards within the Field Sales Channel.
* Recommending and implementing long-term solutions to improve overall channel performance.
* Liaise with various internal offer/product teams to obtain project information
* Identifying insights for cancelled orders
* Conduct detailed and extensive research and analysis on internal and vendor results using a variety of methods such as data mining, call listening and process adherence monitoring.
* Regularly audit internal and vendor processes to ensure adherence to channel expectations.
* Ad hoc requests where required.
Essential skills / Competencies:
The successful candidate must have:
* Bilingual in English and French, mandatory
* Must have a valid driver license and vehicle
* Strong leadership, training and coaching skills
* The ability to effectively handle multiple, high priority tasks, at the same time
* Strong and confident, an independent thinker
* Exceptional communication skills, both written and verbal
* Exceptional time management skills
* Exceptional project management and organizational skills
* Demonstrated ability to develop an environment which inspires employee involvement and teamwork
* PC Proficient - MS Office, Windows environment
* Sales experience is considered an asset
* Strong decision making, problem solving and negotiation skills.
Preferred skills / Competencies:
* Previous management experience
* Strong interpersonal skills - someone who thrives in a fast paced environment
* Strong knowledge of Bell's ordering, installation and billing systems and processes
Working Conditions:
The job requires employees that are flexible in hours of operation and are willing to put the time into the job to provide our customers with top quality of service.
Additional Information
Position: Contract - 12 months
No. of Positions: 1
Date Candidate Required: ASAP
Closing Date: September 5th, 2014
Job Location: Ottawa, ON
Department Name: BRS, Sales and Distribution
The masculine and feminine used in this job offer refer equally to employees of both sexes and in no way represent a particular distinction based on gender. Bell is an equal opportunity employer.
Additional Information:
Position Type: Contractor
Position Level: Contractor
Job Location: Canada : Ontario : Ottawa
Canada : Quebec : Gatineau
Application Deadline: 09/05/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell has a diverse workforce and is an equal opportunity employer.
Created: Canada, Ontario, Ottawa