Req Id: 72390
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
The Senior Manager, Project Delivery is responsible for the overall management of projects of high complexity, specifically associated with Custom Solution Applications. In this role, he/she will work closely with customers and senior resources from other departments to define and document customer requirements to design integrated solutions and operating models to support our customers’ needs. He/She will lead a group of skilled Business Analysts to facilitate customer discussions, map out processes, and manage cost assessment activities. He/She will also be responsible for ensuring the successful implementation and integration of customer on-boarding projects, while adhering to quality standards, timeline, scope and budget. The Senior Manager, Project Delivery has the ability to think on a micro, detail oriented, level is, but is required to expand focus and think about the big picture.
Responsibilities:
- Manages projects and/or strategic initiatives
- Manages and coaches team of skilled Business Analysts
- Provide feedback on team member’s performance for the purpose of the employee’s performance review
- Interfaces with Customers and internal Sales/Delivery partners to properly design and assess customer solutions and operating models
- Closely monitors timelines and project cost to ensure adherence with approved project plans. Variances to plan will be documented, reported, and escalated if required
- Works closely with team to develop the appropriate requirements documents, process maps, training plans
- Manages the work efforts and budgets provided for third party providers and consultants
- Ensures that scope creep does not result by enforcing change management procedures
- Manages project sponsor expectations
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
- Coaching, mentor, motivate and supervise project team members, and influence them to take positive action and accountability for their assigned work.
- Utilizing your ability to manage major technological changes with stakeholders at the end user level
- Facilitates team meetings to communicate progress, status, issues, assignments and escalations
- Responsible for communication management (i.e. the preparation of project, client, and executive reports)
- Escalates issues and risks to senior project management to ensure that possible workarounds
- Could also assume responsibility and ownership for strategic initiatives as well as funded projects, and has a great deal of customer contact and accountability
- Establishes project governance
Level of Experience and Education Required:
- Must have at least 5 – 7 years of Project Delivery experience
- Must have 5 – 10 years of experience in a related business field
- Expert knowledge of the Project Management Institute’s approach to Project Management and demonstrated successful completion of an advanced Project Management course
- University degree in a related field
Mandatory Competencies:
- Exceptional writing and communication skills
- Ability to lead teams effectively by maximizing each team member’s abilities and skills
- Very good interpersonal and strong leadership skills
- Effective presentation skills
- Ability to present ideas to peers, team members, executives, and clients
- Effective customer relationship-building skills with the ability to instill confidence in the client
- Demonstrated problem solving skills
- Strong organizational skills
- Must be proficient in MS Project, Word Excel and PowerPoint
- Exceptional Project Management Skills
- Advanced knowledge of products and services
- Demonstrated ability to deliver complex, multi-platform solution
- Strong customer Service Operations and Network understanding is an asset
- Ability to speak and interface directly with Customers
- Strong facilitation and business requirement gathering skills
- Strong process mapping and analytical skills
BCE:WKP #Feature *LI-SH
Bilingualism is an asset (English & French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Mississauga || Canada : Quebec : Verdun
Application Deadline: 04/16/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Mississauga