Career Opportunities: Senior Genesys Voice Solution Consultant, Managed Services Engineering (52561)
Req ID 52561 - Posted 08/13/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Engineering & Network - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Bell Canada is the leading provider of network solutions for the enterprise business market. Within the Bell Business Market's (BBM) group, the Convergence Consulting Services division is responsible for developing and implementing customized, integrated communication solutions for corporate customers in partnership with the Sales teams. Our organization promotes a career path and training that are second to none with remuneration that includes highly competitive employee benefits. Join a recognized team where you will have the opportunity to be the preferred advisor of VIP customers in developing leading-edge technological solutions, and to complete professional services mandates with regard to the design and deployment of customer solutions for the data and voice network.
The Bell Business Markets Genesys Voice Solutions team offers industry-leading voice based solutions and is accountable to deliver best-in-class, repeatable voice solutions for the large enterprise business market.
Job Duties/ Accountabilities:
Your accountabilities will be:
* Act as the principal contractor with the Sales team in analyzing customers’ business needs, identifying issues, conducting feasibility studies, and making technical recommendations. The candidate’s role is to assist customers in developing complex technological solutions and ensuring their full satisfaction, in the short, medium and long term.
* Assume responsibility for technological directions and for the design of the overall and detailed architectural plans for IP telephony and convergence systems (video, messaging, collaboration tools, etc).
* Act as technical authority to customers with regard to IP telephony and convergence.
* Stay abreast of leading-edge data network technologies, and of the IT systems and applications used in the industry, preferably those applied to the finance sector.
* Provide support for telecommunications products and services for sales staff, customer solution experts and technicians.
* Evaluate costs and labour for telecom equipment; write/document the technical component of customer proposals
* Communicate with the Product Management and Solution Development teams
* Assume responsibility for solution development and integration with other specialized disciplines such as networking, network security, wireless Wi-Fi, cellular telephony, call centre, etc.
* Promote and identify consulting opportunities and complete mandates assigned by customers.
* Expert level IP telephony troubleshooting in a large scale network environment.
* Strong Technical Account management skills.
* Excellent written and verbal communication skills.
Your qualifications/ competencies are:
* Technical skills with regard to IP telephony and convergence products and services from Genesys, Cisco Systems, Microsoft and Avaya
* Specific expertise in IP telephony equipment from Genesys Systems
* Expertise in IP telephony protocols: SIP, H.323, MGCP, RTP, G.711, G.729, etc.
* Knowledge of application services and products supporting IP telephony: TFTP, DNS, DHCP, LDAP, Windows Server 2003/10, LINUX, etc.
* Knowledge of telephony services and standards (key systems, PBX, E.164, PSTN, Centrex, DID, FAX, 911, CDR, etc.)
* Experience with the security and quality of service parameters required for IP telephony
* Skills with regard to solutions design, telecom equipment configuration, and lab testing
* General knowledge of the telecommunications industry, specifically the following areas: LAN/WAN networking, wireless Wi-Fi, management and outsourcing, cellular telephony, security technology, call centre, collaboration tools, video and tele presence, etc.
* Negotiating and problem-solving skills
* Strong planning skills in order to execute activities in order of importance
* Excellent verbal and written communication skills
* Ability to make swift, efficient decisions
* Creative and innovative approach to problem-solving
* Leadership skills
* Team player
* Ability to work in a dynamic, constantly evolving environment
* Interest in acquiring technical and business knowledge relating to one or many customers.
* General project management knowledge.
Knowledge and training required:
* Degree in Electrical Engineering or Computer Science, or a graduate of a specialized technical school
* Expert Level certification
* Recognized certifications from the main product manufacturers (Cisco, Microsoft, Avaya, etc.)
* Knowledge of office system software (MS Office, Internet Explorer, Visio)
* Business acumen
Experience required:
* Seven years’ experience in designing and deploying solutions related to IP telephony and convergence technologies
* Three years’ experience in pre-sales and direct customer relations
* Pertinent experience in the field of consulting services
* Typically requires (degree) or equivalent plus 5-10 years experience in a network engineering or telecommunications support environment.
BCE:WKP #Feature *LI-RY
Additional Information:
Position Type: Management
Position Level: CP3
Job Location: Canada : Ontario : Mississauga
Application Deadline: 08/30/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
The masculine and feminine used in this job ad refer equally to employees of both sexes and in no way represent a particular distinction based on gender. Bell is an equal opportunity employer.
Created: Canada, Ontario, Mississauga
Req ID 52561 - Posted 08/13/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Engineering & Network - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Bell Canada is the leading provider of network solutions for the enterprise business market. Within the Bell Business Market's (BBM) group, the Convergence Consulting Services division is responsible for developing and implementing customized, integrated communication solutions for corporate customers in partnership with the Sales teams. Our organization promotes a career path and training that are second to none with remuneration that includes highly competitive employee benefits. Join a recognized team where you will have the opportunity to be the preferred advisor of VIP customers in developing leading-edge technological solutions, and to complete professional services mandates with regard to the design and deployment of customer solutions for the data and voice network.
The Bell Business Markets Genesys Voice Solutions team offers industry-leading voice based solutions and is accountable to deliver best-in-class, repeatable voice solutions for the large enterprise business market.
Job Duties/ Accountabilities:
Your accountabilities will be:
* Act as the principal contractor with the Sales team in analyzing customers’ business needs, identifying issues, conducting feasibility studies, and making technical recommendations. The candidate’s role is to assist customers in developing complex technological solutions and ensuring their full satisfaction, in the short, medium and long term.
* Assume responsibility for technological directions and for the design of the overall and detailed architectural plans for IP telephony and convergence systems (video, messaging, collaboration tools, etc).
* Act as technical authority to customers with regard to IP telephony and convergence.
* Stay abreast of leading-edge data network technologies, and of the IT systems and applications used in the industry, preferably those applied to the finance sector.
* Provide support for telecommunications products and services for sales staff, customer solution experts and technicians.
* Evaluate costs and labour for telecom equipment; write/document the technical component of customer proposals
* Communicate with the Product Management and Solution Development teams
* Assume responsibility for solution development and integration with other specialized disciplines such as networking, network security, wireless Wi-Fi, cellular telephony, call centre, etc.
* Promote and identify consulting opportunities and complete mandates assigned by customers.
* Expert level IP telephony troubleshooting in a large scale network environment.
* Strong Technical Account management skills.
* Excellent written and verbal communication skills.
Your qualifications/ competencies are:
* Technical skills with regard to IP telephony and convergence products and services from Genesys, Cisco Systems, Microsoft and Avaya
* Specific expertise in IP telephony equipment from Genesys Systems
* Expertise in IP telephony protocols: SIP, H.323, MGCP, RTP, G.711, G.729, etc.
* Knowledge of application services and products supporting IP telephony: TFTP, DNS, DHCP, LDAP, Windows Server 2003/10, LINUX, etc.
* Knowledge of telephony services and standards (key systems, PBX, E.164, PSTN, Centrex, DID, FAX, 911, CDR, etc.)
* Experience with the security and quality of service parameters required for IP telephony
* Skills with regard to solutions design, telecom equipment configuration, and lab testing
* General knowledge of the telecommunications industry, specifically the following areas: LAN/WAN networking, wireless Wi-Fi, management and outsourcing, cellular telephony, security technology, call centre, collaboration tools, video and tele presence, etc.
* Negotiating and problem-solving skills
* Strong planning skills in order to execute activities in order of importance
* Excellent verbal and written communication skills
* Ability to make swift, efficient decisions
* Creative and innovative approach to problem-solving
* Leadership skills
* Team player
* Ability to work in a dynamic, constantly evolving environment
* Interest in acquiring technical and business knowledge relating to one or many customers.
* General project management knowledge.
Knowledge and training required:
* Degree in Electrical Engineering or Computer Science, or a graduate of a specialized technical school
* Expert Level certification
* Recognized certifications from the main product manufacturers (Cisco, Microsoft, Avaya, etc.)
* Knowledge of office system software (MS Office, Internet Explorer, Visio)
* Business acumen
Experience required:
* Seven years’ experience in designing and deploying solutions related to IP telephony and convergence technologies
* Three years’ experience in pre-sales and direct customer relations
* Pertinent experience in the field of consulting services
* Typically requires (degree) or equivalent plus 5-10 years experience in a network engineering or telecommunications support environment.
BCE:WKP #Feature *LI-RY
Additional Information:
Position Type: Management
Position Level: CP3
Job Location: Canada : Ontario : Mississauga
Application Deadline: 08/30/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
The masculine and feminine used in this job ad refer equally to employees of both sexes and in no way represent a particular distinction based on gender. Bell is an equal opportunity employer.
Created: Canada, Ontario, Mississauga