Req Id: 63150
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network.
The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.
Reporting to the Manager, Service Assurance, the incumbent is a technical specialist who contributes to the implementation and support of several server and applicative surveillance tools as part of the delivery of Bell’s Managed Services environments for customer networks, security, VoIP and servers.
The successful candidate will meet all requirements for customers supported by Managed Services Operations.
Key Responsibilities:
- Assists operational partners to resolve critical incidents within SLA timeframes.
- Ensures the integrity, consistency and continuous performance of management tools. Supports incident troubleshooting and complex problems resolution.
- Implements new monitoring tools, produces documentation and provides training to operational partners.
- Integrates new customer within the monitoring and performance toolset.
- Manage applicative software issues, documents and implements fixes within a defined release window.
- Performs software platform upgrades and installations.
- Participates in the development and testing of implementation strategies to ensure the integration and stability of management tools.
- Participates in the planning and coordination of deliverables and contributes to timelines establishment for projects and release windows.
- In relation to his area of expertise, maybe called to participate on workgroups for bidding processes.
- Analyzes the company’s need for management tools and for its customers, evaluates and proposes solutions as required.
Knowledge / specialized studies:
- University degree 1st cycle or equivalent in Computer Science or equivalent experience.
- Five (5) years experience in computer and network technology preferably in a telecommunications environment (Servers and Applications)
- Excellent knowledge of operating systems Linux, Unix, Windows
- Good knowledge of Linux scripting environments: Perl, Bash, Python, etc...
- Good knowledge of TCP / IP, SNMP, MIB
- Good knowledge of XML
- Good Knowledge of troubleshooting tools communication as wireshark or tcpdump
- Knowledge of Visio, Word, Excel
- Knowledge of APG, CA PC, eHealth or other performance systems an asset
- Knowledge of practices and industry standards (ITIL, ISO 27001, ...)
- Ability to draft technical documentation relating to application monitoring
- Ability to analyze, synthesize and use good organization skills
- Bilingualism (French and English)
- Availability to Support 24/7
Behavioral Competencies:
- Customer oriented
- Analytical Thinking
- Autonomy and leadership
- Teamwork
- Creativity and innovation
- Motivation to learn
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Quebec : Montreal
Application Deadline: 04/20/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal