Req Id: 77817
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.
The Field Services Workforce Management and Long Term Forecasting Team is responsible for all of the load and resource forecasting for each provisioning and assurance market Ontario and Quebec. This includes data, gateways, consumer, business, cable maintenance and CO for all technicians (Bell, Aliant, Bell Technical Solutions, Expertech and Contractor).
The manager's tasks will include developing load forecasting models, analyzing workforce capacity and performance, and building recommendations for improving workforce management strategies.
The successful candidate must have proven mathematical skills – including a strong statistical background, an open-minded approach to problem-solving and a drive to achieve superior results.
Job Duties/Accountabilities:
- Workforce management modeling : force-to-load analysis, supply/demand modeling, optimization of workforce resources, performance analysis
- Develop forecasting models to predict load
- Understand key drivers for load variations
- Build hiring and/or training plans based on load projections, skillset base analysis, potential gaps and other elements such as costs, business priorities, attrition, etc.
- Develop recommendations and implement new processes, systems or tool to support business needs, as required
Critical Qualifications/Competencies:
Technical Skills:
- Mathematical modeling, statistical analysis
- Forecasting methods (time-series, regressions)
- Problem-solving
- Advanced Excel (pivot tables, charts, conditional formatting, Analysis toolpak, etc.)
- Power Point
- Excellent verbal and written communication
Management Skills:
- Strong leadership skills with risk-management
- Strong sense of initiative and ability to prioritize
- Ability to adapt and work in a fast paced environment with good tolerance to ambiguity
- Results-oriented
- Establish & maintain effective relationships with cross-functional product teams, colleagues and process teams, including virtual environment (i.e. conference calls, videoconference)
- Understanding of business needs/input, customer focus
- Autonomous and self-motivated
Preferred Qualifications/Competencies:
- University graduate within relevant field
- Knowledge of forecasting/scheduling models
- Knowledge of forecasting software Eviews, Stata, SAS, Forecast Pro
- Knowledge of operational research concepts
- Field Services or Call centre operations expertise
- 2 years of experience within similar management functions
- Change management skills
BCE:WKP #Feature *LI-SH
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal
Application Deadline: 05/10/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal