Req Id: 77789
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
The incumbent will work in a professional business contact centre environment. He/she will be responsible for administration duties. The individual must be self-motivated. In addition, he/she will assist with various administrative tasks as required, while aiding other departments as deemed necessary.
Skills:
- Ability to prioritize workload based on customer demands and expectations.
- Excellent telephone skills and professionalism
- Excellent customer service
- Excellent computer skills – in-house systems (Infocom, Secret, Microsoft Office (Word, Excel, Access))
- Sound problem-solving, decision-making, organizational, planning skills, positive attitude.
- Flexibility in workload assignments based on business needs
- Ability to multi-task, handle customer follow ups and emails
- Good negotiating and conflict resolution skills
- Sound analytical and problem solving skills
Abilities
- Work in a fast paced, continually changing call center environment
- Interface with other departments
- Handle customer contacts with tact, diplomacy, and courtesy at all times
- Work flexible work schedules to meet customer demands
- Provide quality service and ensure total customer satisfaction at all times
- Work effectively as a team member while at the same time being able to work with limited supervision.
- Successfully complete training sessions required by the position-essential
- Demonstrate ability to learn and comprehend new product knowledge
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Union
Job Location: Canada : Ontario : Timmins
Application Deadline: 05/14/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Timmins