Req Id: 78251
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Mobility team offers a full range of wireless products and services for residential and business customers, including the largest selection of superphones on the fastest and most advanced network technology.
Do you have a passion for employee training and development?
Do you want to work for a dynamic, continually evolving company?
If you answered an enthusiastic yes! Then we may have an exciting career opportunity for you!
The Senior Manager, Employee Training reports to the Director, Retail Channel Execution. This person will be responsible for the successful development, facilitation and adoption of the Bell Mobility Retail training curriculum which focuses on leadership development, product knowledge and sales skills. If you are a natural team leader and passionate about training and retail, then this is the opportunity you have been looking for.
Major Responsibilities:
- Lead a national team of facilitators responsible for the successful execution of all facilitated retail training on behalf of Bell Mobility
- Managing the development and delivery of all training content and post implementation adoption tools including but not limited to face to face training, webinars, skills packages, in store huddles and store execution plans.
- Evaluation of all core training programs against objectives and sales results and developing recommendations to ensure programs evolve to meet the changing business needs
- Ensure that core curriculum supports the Bell Store competency model, leadership behaviours, and cultural orientation
- Research training and facilitation approaches and programs to identify and integrate best practices and new mediums for the application of training to ensure a best in class delivery experience.
- Relationship building with the Retail Channels supported; Bell Corporate Stores Channel, Dealer and Authorized Retail Channel and National Retail Channel
- Success as a leader, motivator and team builder
Position Minimum Requirements:
- A minimum of 5-6 years experience in a learning environment with a focus on training, organizational development and adult learning; this experience has been gained in a customer-focused company/industry, helping an organization through a significant period of change and in developing a high-performing, leadership-driven culture
- 5 years retail and / or channel experience
- 3+years experience as a training facilitator
- 3+years experience designing training materials
- 3+years experience in a leadership role is preferred
- University degree with post graduate training/accreditation/degree in human resources development, performance instruction, adult education or equivalent
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Mississauga
Application Deadline: 05/26/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Mississauga