Expertech Network Installation is a major network infrastructure service provider for the wireline and wireless broadband technology market and employs over 1,600 experts: managers, technicians and administrative staff in Quebec and Ontario.
The Expertech team is responsible for provisioning Bell Canada’s network, ensuring the job is completed on time, within budget, and to the customer’s quality standards. Expertech is Bell’s single point of contact in meeting their customer provisioning service needs while adding value through an experienced and dedicated workforce.
Expertech’s highly skilled professional and technical staff, combined with the constant drive to innovate and improve our processes, enables Expertech to present superior solutions to Bell and Bell Aliant customers.
PURPOSE AND SCOPE
Responsible for processing jobs, ordering material, time reporting, capturing revenue and invoicing, performs
administrative management of projects and/or coordination of job flow (material and technicians). Provides customer
service and supports field and managers.
MAJOR ACCOUNTABILITIES
Duties and responsibilities may include but are not limited to:
- May build jobs in SAP and/or Alpha (read plans and compile job plan details to go out to the field manager).
- May invoice/bill completed jobs, verify invoices and make any corrections to ensure accuracy in order to generate revenue.
- May input, track, verify and/or report technician and engineering time and job completions in order to keep accurate records of the labour.
- May deal with queries (phone calls, emails and/or mail) from engineers, outside contractors, field mangers and/or technicians and resolve issues to ensure customer satisfaction.
- May input, order, release, coordinate delivery and/or monitor material in SAP in order to ensure accurate costing and timely delivery of material.
- May coordinate, analyze, track and/or follow up on projects (e.g. opening, updating projects, tracking and negotiating dates, forms required, ensuring project closure for invoicing.) to resolve any roadblocks (material, staffing problems, multiple jobs with due dates).
- May act as a Super User to resolve any SAP problems (e.g. investigate and correct problem jobs stuck in system, order problems, and ensure that revenue is processed properly) and produce various reports for Managers.
May perform other duties as assigned.
REQUIRED QUALIFICATIONS AND EXPERIENCE
Educational Level Required:
Post secondary certificate or diploma in Business Administration or another related field (and/or equivalent experience).
Specific Experience:
- 3 – 5 + years of related work experience
- Knowledge of SAP
- Excellent written and oral communication skills in English
- Intermediate skills in Excel, Word, Internet Explorer, Outlook, and PowerPoint
- Detail oriented, team player who is able to meet tight deadlines
- Excellent interpersonal, organizational and motivational skill
BCE:WKP
Additional Information:
Position Type: Union
Position Level: Unifor - Clerical Associate
Job Location: Canada : Ontario : Toronto
Application Deadline: 05/29/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Please note that the only information related to Performance Management Process (PMP) that should be included on your resume or cover letter is your current rating (Exceeds, Meets etc.). A more detailed copy of your PMP may be requested at a later date.
Expertech has a diverse workforce and is an equal opportunity employer.
Created: Canada, ON, Toronto