Req Id: 75845
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Summary
The candidate will have 2 years experience and will provide system integration expertise and implement Contact Centre solutions, such as Interactive Voice Response applications (IVR) and Computer Telephony (CTI).
Role & Responsibilities:
- Install and configure Interactive Voice Response (IVR) / Computer Telephony Integration (CTI) applications in labs or production environments, as well as install system hardware and software, including OS, databases, etc.
- Lead and participate in functional analysis of IVR and CTI specifications.
- Produce estimates and functional design documents.
- Collaborate with the Project Manager in delivering the solutions within the scope of agreement and timelines.
- Develop, configure and implement the designed IVR and CTI solutions.
- Perform Q&A testing and ensure system quality prior to delivery to customer.
- Produce Test Reports to convey results and criteria for passing milestones.
Key Skills
- Computer Science or Software System Engineering background.
- Software development and systems integration.
- Capacity to develop and integrate systems.
- Capacity to work in teams and promotion solutions to Day2 (operations) support.
- Flexibility, mobile and desire to work on different types of projects (development, integration & configuration).
- Customer oriented and excellent soft skills, with work experience at customer sites.
- Experience developing applications in JAVA, XML, C, C++, VB.
- LAN and IP internetworking.
- Database systems (Oracle, SQL).
- Knowledge of any one of the following products would be an asset :
- Cisco (CVP, IP IVR, Call Routing, Reporting, Outbound, etc.).
- Genesys (Foundation, GVP, Reporting, Scripting, etc).
- Avaya (Voice Portal, Business Advocate, Interaction centre, etc.).
- English, spoken and written (French would be an asset).
BCE:WKP #Feature *LI-SH
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Mississauga
Application Deadline: 05/31/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Mississauga