Req Id: 80710
Bell is a truly Canadian company with a 135 year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Bell’s Business Intelligence team is responsible for the management and optimization of BI systems used to analyze customer behavior, automate business insight processes target marketing & contact strategy opportunities and provide insight to drive optimal business decisions.
This is a terrific opportunity for seasoned professional to help transform the organization in driving out one of the most significant strategic mandates within Bell. As part of this team, you will have opportunities to build your leadership skills, shape the next generation of BI and drive important business decisions working with new, cutting-edge BI technologies.
Key responsibilities may include:
- Manage a team of BI analysts (SAS and MicroStrategy developers/analyst). Direct your team’s efforts on initiatives to maintain and build new reporting analytical capabilities
- Analysis, report development, delivery of business requests/issues/requirements, and conducting quality assurance testing for all BI deliverables supporting Sales & Marketing business functions
- Implement defined documentation and programming standards for projects and provide a documentation framework including requirements, design, testing and deployment documents
- Excellent leadership and communication skills required to work well with business users, other analysis teams, development teams, and IT teams
- Design and introduce new processes and solutions to drive sophisticated BI processes
- Deliver on key projects and data strategies that directly support key business drivers
- Work with and present to all management levels (CP2 to President)
- Maintain and expand your knowledge of BI and current technology through training opportunities
Required Competencies:
- You have a Bachelors degree, or Masters with minimal work experience, in a discipline such as:
- Business analytics / business intelligence
- applied math,
- computer science,
- applied science / engineering,
- economics/econometrics,
- Commerce
- management science / operations research
- or related area
- Have experience with developing SAS Macros and ODS jobs
- You have knowledge of, and experience with, SQL, SAS, and data visualization tools
- You are highly analytical and understand the basic principles of working with large and complex data sets
- You have the ability to leverage insights and opportunities from data and metrics to build strategies and make recommendations
- You have the ability to work with a team towards common goals
- You are able to manage multiple projects and priorities.
- You are a self starter who is comfortable working with and presenting to all management levels (CP2 to EVP)
Preferred Competencies:
- Experience with data systems such as Oracle, SQL Server, Teradata, SAS or others.
- Experience with BI and data warehouse technologies.
- Basic working knowledge of project management steps.
- Experience in Telecommunications.
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Mississauga
Application Deadline: 06/18/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Mississauga