Req Id: 80893
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Mobility team offers a full range of wireless products and services for residential and business customers, including the largest selection of superphones on the fastest and most advanced network technology.
Specialist, Channel Marketing
Are you passionate about quantitative analysis that shapes change in how business gets done?
Are you an effective, confident communicator that knows the right questions to ask to get the job done?
Are you a roll up your sleeves/dig in deep to find the root of the problem kind of person?
If your answer to these questions is an enthusiastic “yes” then you may be the person we’re looking for to join our team.
The Channel Marketing for Loyalty & Retention team creates regular communication for all Leaders and Agents that help provide clarity in a Mobility world that can change daily! That communication also comes with a view into what is needed in the channel to help agents. Recommending offers to save customers/members and which Agent tools they are implemented in is not just the responsibility of the Strategy Team.
We are looking for the right individual to join our team to apply both speed and accuracy + measurable improvements in Save Rate through knowledge of tools, analysis of data, short to mid-term planning, and strong communication skills.
The successful candidate will support all of Mobility for Bell and Virgin brands.
The Role
- Understanding the Bell and Virgin Customer Experience business and its relevant key performance indicators in both Care and Loyalty and Retention Segments
- Use data from a multitude of sources (Tableau, SPA etc)
- Create requirements for reporting where none exists or requires change
- Acting as core team member on any/all projects related to applications related to loyalty and retention offers
- Working with the Strategy Team, have first-hand knowledge of all Pricing and Hardware Offers then test end-to-end before communications are released
- Presentations and/or training to Loyalty and Retention – audience ranges from Senior Leadership Team through to Agents
- Through alliance with other internal departments, working collaboratively in a team environment with colleagues and senior leadership
- Cross Functional working and relationship building across all groups within Loyalty and Retention is a must!
- Creating Marketing ready material for Leaders and Agents is an art form! Must be able to apply both Art and Science to Offer related information.
- Problem identification, opportunity assessment, proposal and/or business case development; business case development can include: data collection, quantitative & qualitative analysis, identifying improvement opportunity, profitability analysis, process redesign, and sizing
Critical Qualifications
- Strategic and creative thinking, exceptionally adept quantitative and qualitative analytical abilities
- Challenging status quo through cross functional dialogue
- Making cogent recommendations from data sets and through multi facet awareness of operations and applications
- Proven leadership skills, influencing others with the ability to get things done with partnership and influence
- Results-driven attitude with the ability to grasp and communicate complex ideas easily and clearly
- Energetic self-starter who thrives in a fast-paced environment
- Solid oral and written communication and presentation skills
- Bilingual French/English is a highly beneficial skill
Education and Preferred Experience
- Undergraduate Degree – ideally, Business/Commerce or Marketing
- 1-2 years experience in Project/Business Analysis or similar role
- Advanced level Microsoft Excel skills
- Advanced level PowerPoint skills
- Call Centre Agent or Leader preferred
*BCE:WKP #feature *LI-VL
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Mississauga
Application Deadline: 06/21/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Mississauga