Req Id: 83229
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.
Bell Canada’s Network Operations and Field Services team is responsible for delivering services to SMB and Enterprise market customers in order to perform at the level of the installation and repair for different products and services as PBX, IP telephony system and applications for his business customers. Upon the team mandate, the manager has to supervise the installation activities of products and services, in close cooperation with the teams sales, to ensure customers’ satisfaction and the respect of the maintenance contract for each customer.
This posting concerns the Outright Sales and FTTB essentially for the SMB and Enterprise markets and requires occasionally to meet face to face the customers at their office. The successful manager will accept to be on duty per rotation.
Job duties/accountabilities:
- Lead a technician work team (from an administrative work’s center and on the road)
- Monitor and improve the team members’ work productivity and performance
- Ensure exemplary service and work quality for customers
- Manage performance gaps and implement action and/or improvement plans
- Support, advise and guide technicians in terms of their technical/professional development and the management tools available to them
- Ensure business objectives and the department’s objectives (productivity metrics and key customer service indicators) are met
- Communicate, influence and mobilize employees relative to the competencies and skills of the Bell leadership success profile (replaces the leadership attributes)
- Actively participate in decisions impacting the team’s development
- Maintain a reliable outside network
Essential skills//competencies:
- Solid aptitudes for managing, influencing and mobilizing a work team in terms of the objectives to attain and competencies and skills to acquire
- Excellent organizational and planning skills
- Excellent teamwork abilities
- A facility for effectively communicating the company’s decisions and business plans
- Active listening skills
- Ability to evolve in a rapidly changing environment
- Solid interpersonal skills
- Recognized operational management abilities (customer and employee satisfaction, value-based measures and process efficiency)
- Creativity, autonomy, entrepreneurship and an ability to think outside the box
- Excellent problem-solving skills
- Highly developed technical aptitudes
- Superior decision-making ability focused on service-quality results
- Computer skills (MS Office, outlook)
- Excellent French communication skills, both verbal and written
- Bilingualism
Preferred skills/competencies:
The ideal candidate will possess a combination of the following:
- Knowledge of the following technologies :, DSL, IPTV and IP and outside plan
- A minimum of two years’ experience managing unionized personnel, particularly CEP technicians
- An understanding of the overall ORS and DSL provisioning and service-assurance operational processes
- Sound knowledge of the business processes of Field Services and/or the Control Centre
BCE:WKP #Feature *LI-SH
Additional Information:
Position Type: Management
Job Location: Canada : Quebec : Quebec City
Application Deadline: 06/26/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Quebec City