Req Id: 80034
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.
You are a natural born curious person and have the spirit of a Sherlock Holmes?
You are passionate about applied computer science and quantitative analysis?
Do you seem to have a gift for seeing around the corner?
If your answer to those questions is an enthusiastic “yes!” then you may be the person
we’re looking for to join our dynamic team as a Business Intelligence Analyst.
Our Team is mainly responsible to develop fact-based support information systems, update associated reports, dashboard and scorecards and analyse key performance indicators of the operation’s performance. The team produces analysis and support the process improvement project leaders and the process owners in order to initiate, implement and maintain the changes required to enhance Bell’s operational performance.
Job Duties/Accountabilities:
- Identify data sources and how to join them to gather info from many sources.
- Build code and computation algorithms to translate raw data into meaningful metrics.
- Develop and document business rules of service performance metrics.
- Perform extensive statistical analysis to seek for quantified opportunities for improvement of our operational processes.
- Build compelling presentation to graphically explain issues and opportunities to high management team.
- Ensure that data feed for reports are accurate.
Critical Qualifications/Competencies:
- University or College degree in engineering, economy, computer sciences, physic, mathematics or relevant experience in equivalent domain.
- 3-5 years’ experience in business intelligence related functions (analysis, coding, ...).
- Excellent communication skills and ability to quickly build straight to the point presentation and deliver them with passion.
- Masters MS Excel (pivot tables, functions, charting).
- Well versed in applied statistics.
- Knowledge of SQL system and language.
- Team player with excellent organization and interpersonal skills
- Ability to work with many multi-disciplinary team made of people who may have different opinions and point of view
- Flexible and ability to adapt to a complex and quickly changing work environment.
Preferred Qualifications/Competencies:
- General knowledge of Bell’s Service Assurance processes and data source (ACUT, TimNg,FWFM, … ).
- General knowledge of Bell’s products & processes .
- Ability to manage workload autonomously and establish priorities
- Knowledge of SAS system and language.
BCE:WKP #Feature
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Quebec : Laval || Canada : Quebec : Montreal || Canada : Quebec : Montreal Est || Canada : Quebec : Montreal West
Application Deadline: 06/26/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal