Req Id: 80555
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
The Bell Professional Services is looking for a Unified Communication Solution Architect with several years of experience in solution design. Knowledge of products and equipment used in Unified Communications solutions. Good knowledge of UC solutions and the all the components of a UC solution (Collaboration, Presence, messaging, voice, Contact Center). Strong knowledge of IP communications and general networking concepts. Will work closely the solution sales specialist team to build solution to meet customer’s needs. Will do product research and able to do proof of concept in lab as required. Good writing ability in English and French. Accept to work under pressure. Preference for a candidate with Vendor’s certification (Cisco, Avaya and Microsoft).
Your accountabilities will be:
- Direct and/or validate technological choices, and draw up overall and detailed architecture plans
- Be accountable for technical aspects of a solution, developing complex solutions, and ensuring short-, medium- and long-term business relationships and client satisfaction
- Keep abreast with advanced Unified Communication technology used by the industry
- Assume responsibility for technical studies, and make recommendations for products and services covering overall client IT applications
- Provide support for UC products and services for the sales staff, system engineers, consultants and technicians
- Evaluate costs and labour for UC solutions
- Interact with Product Management and Solution Development teams
- Assume responsibility for solution development and integration with other specialized disciplines: network security, wireless network, IP telephony, call centre, etc.
Critical qualifications/competencies:
- Specialist in UC products and services: Collaboration, Voice, conferencing, presence, contact center, etc.
- Leads and mobilizes the virtual community for the development and readiness of implementation. Provides hands-off support to the project manager or other downstream ops groups but also proposes opportunities for standardized process for repeatable hand-off processes (ie. Defines new best practices and associated tools). Rubberstamps other solutions for more junior resources and is accountable for knowledge transfer during the process
- Accountable for functional design
- Accountable for defending the technical solution to the customer
- Drive the solution from end to end from an IT perspective
- Overall understanding of business/technical problems related to a project to provide consultation on the right solution
- Familiarity with equipment from Cisco, Avaya, Microsoft
- Knowledge of standard protocols and codecs, bandwidth, QoS, etc.
- Ability to design UC solutions and conduct lab tests
- General knowledge of the telecommunications industry, more specifically in the following fields: LAN, WAN, management and outsourcing, IP telephony, Mobile telephony, security/wireless technologies
- Negotiating and problem-solving skills
- Solid oral and written communication skills
- Fluently bilingual (oral and written English/French language skills)
- Swift, efficient decision-making
- Creative and innovative approach to problem solving
- Leadership ability
- Team player
- Ability to work in a constantly evolving environment
- Interest in acquiring technical and business knowledge relating to one or many clients
Critical knowledge and training:
- Bachelor’s degree in Electrical Engineering or Computer Science
- Industry-recognized certification for major product manufacturers (Cisco, Avaya, Microsoft)
- Business acumen
- Familiarity with typical Business productivity applications.
Critical experience:
- Five years of experience developing Collaboration and Unified Communication Solutions
- Five years of client relations experience
- Pertinent experience in the field of consulting services
Assets for this position are:
- Bell Canada products and services
BCE:WKP #Feature
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Quebec : Montreal
Application Deadline: 06/29/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal