Req Id: 77940
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Mobility team offers a full range of wireless products and services for residential and business customers, including the largest selection of superphones on the fastest and most advanced network technology.
You’re in the right place at the right time...
The Bell Mobility wireless network team designs, builds and operates Canada’s Best Network.
Mobile TV, Facebook, Twitter, Android, iPhone, HSPA+, LTE, VoLTE, IPv6 are the toys in our playground. The young and dynamic Bell wireless team is front and centre in testing, deploying and maximizing the technologies that are revolutionizing the world.
We are a technology team linked to Service Development, Marketing, Sales and Client Care to execute on our number one priority: Delivering Canada’s Best Network/Service to our customers. Our people are making big things happen across the country, nourished constantly by growth, training and personal development opportunities.
Being at the forefront of the mobile internet revolution, we are always in need of smart people who like to get cool things done. If you are looking for more than a place to work and are not afraid of challenges, we have room for you.
Job Description:
For this position within the Service Assurance team, the candidate will ensure E2E wireless service Ownership by working with Service Development, Technology Development, Engineering, Operation teams and vendors to successfully deliver services to our customer’s expectation.
The candidate will also have to understand Bell networks, service connectivity, support processes and have the ability to learn wireless services. The candidate will be part of a team that are the Problem Management owners for wireless. This means organizing and leading Post-Mortem reviews, discussions to understand root cause and assign steps to avoid re-occurrence (STAR).
Job Duties/Accountabilities:
- Ensure E2E service quality (VoLTE, M2M, PTT, SMS, RCS…)
- Ensure Operation readiness for new services, devices, Network launch. (Alarming/Monitoring, support process, Incident Management and Change Management)
- Understand network topology (Core & RAN) and work with support teams, vendors (Huawei, NSN & Cisco) on improvement initiatives.
- Lead technical task force on issues involving many groups and partners and act as a national entry point to coordinate all efforts.
- Lead and Manage all aspects of Problem Management (Post-Mortems, Complex Problems, etc...)
- Lead and Manage Service Improvement Initiatives
- Act as a service expert to improve customer support process.
Desired competencies/skills:
- Bachelor degree in Electrical Engineering or a diploma from a reputable college
- Minimum of 5 years experience in telecommunication area
- Proven leadership skills, Strong planning & Organization skills
- Ability to lead and manage virtual teams
- Autonomous and accountable, self motivated
- Capacity and confidence to take decisions and assume responsibility over projects.
- Attitude focused on team success and improving the customer experience.
- Proven ability to put words in actions and ability to deliver results.
- Ability to work with change, in a competitive environment where priorities change frequently
- Very good understanding of Wireless HSPA/LTE access, Core network and topology.
- Very good understanding of Wireless VAS (Value Added Services).
- Very good knowledge of routing protocols, CISCO, F5 and Juniper router/switches equipment
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
- Excellent communications skills, both written and verbal (ability to effectively communicate and present to people at all levels in English-French)
BCE:WKP #Feature *LI-SH
Bilingualism is a must (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Quebec : Montreal
Application Deadline: 2015-07-31
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal