Req Id: 84916
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential. To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees. If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
The Sales Operations team plays an essential role in driving Sales efficiency and productivity through our leadership in pre-sales process optimization, governance and strategic projects. Our experts provide Sales with daily support in the creation of quotes and contracts while our training specialists support the growth of a best in class Sales organization with a training strategy based on career path and key development pillars. People are at the very heart of everything we do - in all of our business activities & strategies - and that’s what makes us successful and will continue to drive our business forward.
You love a challenge and are eager to learn? You understand people, and have the ability to hear a business challenge, identify the problem and scribe a solution? You work well in a fast-paced team environment? You work well with others, yet have the independence to autonomously support and drive customer deals ?Then this position might be for you! The Sales Operations team is seeking a dynamic, professional, results-oriented and trustworthy candidate for the position of Manager – Sales Support.
Description :
As our Manager – Sales Support, your top priority is to build strong, credited and trusted business relationships with our Sales partners. You will have the responsibility to:
Sales Enablement:
- Provide coaching, direction and leadership support to sales team members in order to drive superior departmental, business and customer results
- Act as the first & single point of contact (SPOC) for all sales processes - right-hand trusted Sales Advisor & Advocate.
- As a coach, provide customized one on one and group coaching to Sales
- Customize the coaching experience and overall relationship building experience
- Help BBM Sales arrive at business solutions through questioning and support
- Follow all sales process related training to be able to support sales professional when involved.
- Enable the onboarding of new Sales Professionals
- Identify, document and provide recommendation on process issues faced when supporting sales on customer deals.
- Help improve processes in order to save time, thereby enabling the sales professionals to concentrate their efforts on new business opportunities.
- Propose process enhancements & partner with Sales Business Analysts to address when necessary.
- Initiate, lead, and participate in departmental and divisional projects as needed
- Continuously offer value-added solutions to Sales.
Sales Governance Execution:
- Act as first and single point of contact (SPOC) for all BBM sales governance : partner with Sales to lead governance activities & ensure proper due diligence
- Support Sales in deal categorization & pre-Gate deal activities such as: building EDMW workspace, confirming non-standards, resourcing, one door, deal sheet and request triage call.
- Act as SOx checklist owner for non-standard agreements.
- Enable the SOx contract exemption process
- Ensure that contract documentation requirements are followed and supports the contract approval requirements and process
- Provide guidance in terms of strategic positioning, wording & feasibility.
- Lead Contract/Bid Remediation to enable Sales & improve quality assurance scorecard results
- Work with internal stakeholders for the purpose of completing quality controls & risk evaluations
- Support Sales and other related groups in contract interpretation (in collaboration with the Legal department).
- Ensure all documentation is complete, signed and vetted through the proper Stakeholders before sending the proposal to the customer.
- Manage and supports contracting framework with Sales, provides guidance and leadership in the application and execution of the contracting management framework and actively participates in the process
Sales Day 0 Co-ordination:
- Identify resources accountable to complete each of the activities.
- Efficiently and competently manage/remove pre-sales roadblocks — when things go off plan (due to scope-creep, changed requirements, missed deadlines etc.) bring them back on schedule or create a new plan with the assistance of key stakeholders
- Participate, manages and lead cross functional teams within the organization
- Report on progress to date & forecasted completion of activities.
- Escalate issues requiring resolution that pose a potential risk to deal timelines.
- Partner with Legal, Marketing & Product to build custom/personalized master agreements & service schedules.
- Communicate complex issues (in pricing and contracting) and challenges clearly and appropriately to key stakeholders
- Anticipate and manages change internally and externally effectively to drive positive outcomes for the organization
- Monitor contract & program performance by reviewing and analyzing data; uses this analysis as the basis of recommendations for future contracts and programs
- Develop management reports and insights from existing contracts, monitors for best practice and shares expertise across the organization
- Keep teams informed & on track to complete the deal work within agreed-to timeframes.
- Collaborate with Bell internal partners to facilitate and elicit deal requirements and scope definition
- Provide direction/clarification on requests coming to Sales from multiple internal groups
- Enable national CS progression reviews by contributing to diagnostics, identifying root causes & taking lead on all actions in domain of control
- Provide contract renewal opportunity report (CROR) to enable protect play
Critical Qualifications/Competencies :
- College degree in Business Administration or other equivalent combination of experience and education.
- Customer focus: understands customers’ business needs. Keeps the customer apprised of the situation by reviewing his original expectations, his concerns and steps taken to ensure success.
- Excellent communication skills: Ability to build strong partnership with different stakeholders at all management levels.
- Strong leadership: Ability to influence others and build credibility.
- Excellent problem-solving and decision-making abilities: Ability to make quality decisions quickly (especially in situations where stress levels are high)
- Demonstrated long term strategic thinking, highly solutions oriented and outcomes driven
- Comfortable to work in a fast paced environment with multiple priorities and rapid changes
- Ability to work with all levels of the organization and to exert influence without direct control
- Commitment to exemplifying the highest integrity and professional business standards
- Adapts easily to a constantly changing environment and is able to manage its inherent activities
- Able to accomplish work with minimum supervision: self-starter, eager to get going
- Strong interpersonal, negotiation, communication and time management and prioritization skills: ability to set priorities, meet deadlines and find ways to continually improve the daily activities of the district.
- Strong team player and demonstrated ability to work with a broad set of individuals
Preferred Qualifications/Competencies :
- Strong project management skills and/or program management experience
- 3 to 5 years of experience at Bell
- 3-5 plus years leadership experience
- Familiarity with the full range of Bell Canada products and solutions (outright sale, ICT, IP, etc.)
- Previous exposure and understanding of BBM’s processes & governance
- Understanding of contracting practices, contract requirements and review processes
- Strong understanding and experience with change management principles
BCE:WKP #Feature *LI-JW TC:SAL
Bilingualism is required (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Quebec : Verdun
Application Deadline: 07/31/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Verdun