Req Id: 86603
Bell is a truly Canadian company with a 135 year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Job Summary
Reporting to the Manager - Business Assurance, the Voice Provisioning and Activation Associate is responsible for the timely implementation of Bell West's legacy and next generation voice products and services. The position will have an ongoing interaction with internal and external customers and consequently plays an important role in building solid and committed relationships within the workplace.
Duties and Responsibilities
- DMS switch programming for new, moves, adds, changes and deletes along with requested features
- Processing Bell internal requests for new telephone numbers for Bell Employees
- Monitor and maintain strict customer service level agreements for logical changes and moves
- Generate service orders within TBS Metasolv for Bell West customers and meet standard product delivery timelines
- Be able to work at customer premises for durations of large scale changes to phone systems
- Proactively monitor telephone database for tracking and providing efficiency for reduction of delivery intervals
- Locate and troubleshoot circuits necessary to perform a test for the activation of new circuits or migrated customers
- Support multiple business units and liaise with them to provide superior service to the end user
- Establish a positive relationship with customers to ensure their loyalty to Bell and offer customers an interim training on products and services
- Play an active role in creating and improving processes and audit practices
- Have a good team spirit and the ability to learn by sharing knowledge with others
- Work based on shifts, weekends and holidays on the occasion and take part in off normal activations
Training and experience required
- Demonstrated knowledge of products and telecommunication services
- Teamwork and communication skills and a positive influence as part of a team
- Organizational skills with the apparent ability to become a team leader and motivate a large group of multifunctional
- Ability to multi-tasking and prioritizing responsibilities
- Knowledge of digital switching, transport technology and operational support systems for networks
- Strong analytical skills and problem solving
- Ability to work in an environment under pressure from multiple stakeholders, each with different priorities, but seeking to meet commitments to the same project
- Possess excellent verbal and written communication and interpersonal skills, high level to use diplomacy to ask other groups or businesses to change their priorities or perform escalations
Work Conditions
- Position Status: Regular- Full Time
- Location: 140 - 10th Avenue SE. Calgary
BCE: WKP#feature
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Non Management
Job Location: Canada : Alberta : Calgary
Application Deadline: 07/23/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, AB, Calgary