Req Id: 83249
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Position Description:
The role of the Data Centre Implementation Manager is vital in the delivery and support of services offered to Co-Lo and Managed customers located in Bell Aliant Data Centre. This person will also be involved with any internal work and major builds that support either capacity expansion of internal projects. This role has been developed to define clear ownership of customer hosted solution implementation from the time when the contract is signed through to, and including implementation.
The Data Centre Implementation Manager will also be involved in supporting customers for augmentations and changes to existing infrastructure configurations and dealing with the change and customer contact and making sure we have everyone we need involved. The Data Centre Implementation Manager will be a key contact during the implementation process and sign-off on commitment prior to contracts being finalized with Customers. This role will interface closely with many groups such as CSE’s, Customer Account Teams, Data Centre Operations, Data Centre Planning and design, Server Management and Bell Aliant Project Managers in support of Hosted Services.
Job Duties/Accountabilities:
- Single Point of Contact (SPOC) for all work being performed in the Data Centre
- Customer facing SPOC during implementation phase for Co-Lo and Managed Customers
- Participate in contract sign-off to ensure Operations can deliver on implementation/ongoing support commitments
- Participate in “Customer Funnel” discussions to understand impact to Data Centre Operations
- Interact with Data Centre planning and design, Project Managers, Account Teams and Operations Teams
- Assist in the creation and maintenance of Data Centre process documentation
- Proactively advise on areas for improvement
- Represent Data Centre Operations on Data Centre tours
- Approve all Data Centre Requests and Change Requests on behalf of DC Operations
- Ensure Corporate Policies and Standards are being followed (i.e. Change Management, Data Centre Standards, etc.)
- Act as “Hands & Feet” for Midrange Server Management team when possible
- Provides final signoff for all installations to ensure Operations have taken ownership of the installation to agreed to standards
Critical Qualifications/Competencies:
- Background in networking, IT management, electrical distribution systems. Experience in dealing with external business customers and service delivery.
- College diploma or university degree in business, electrical engineering or equivalent experience
- Experience with Critical Building's HVAC
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Nova Scotia : Halifax
Application Deadline: 08/10/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, NS, Halifax