Req Id: 86349
Bell is a truly Canadian company with a 135 year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Are you a critical thinker with the ability to interpret complex data?
Do you thrive in fast-paced environments?
Are you passionate about identifying business changing opportunities?
If your answer to those questions is an enthusiastic “yes!” then you may be the person we’re looking for to join the
Loyalty and Retention – Competitive Insight Reporting & Offer Forecasting Specialist
As a key member of the Competitive Offer Strategy & Analytics team, this Specialist is responsible for managing business resources through predicting offer spend trends, analyzing key drivers in the competitive environment, and taking the lead on key budget development. They will spearhead key reporting initiatives and perform analyses on competition-related drivers of churn.
Our ultimate goal is to create loyalty and create a positive experience for our customers. If you are someone with passion, fresh ideas, and an ability to influence others, you may be the right person to join our team.
Job duties/ Accountabilities:
- Lead development of key budgets and forecasts to better predict competitive offer spend
- Analyze and understand response campaigns in order to derive insights to be shared cross-functionally
- Assess and predict competitive trends in order to better size opportunities in following years and provide insight and recommendations
Critical Qualifications:
- Undergraduate Degree in Business or Commerce
- Experience in a strategy or analytics role
- Knowledge of SAS and SQL; ability to comprehend and understand coding
- Quick learner with strong analytical and problem solving skills
- Excellent interpersonal skills and the ability to work well within team
- Understanding of financial reports and able to work with business cases
- Strong presentation skills and an ability to effectively communicate
- Advanced proficiency both MS Excel and Power Point
- Energetic self-starter who thrives in a face-paced environment
Preferred Qualifications:
- Experience in analytics, reporting, and strategy planning
- Strong negotiation skills and the ability to negotiate and influence others
BCE:WKP #Feature *LI-SH
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 2015-08-14
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto