Req Id: 82091
Bell is a truly Canadian company with a 135 year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Position Description:
Bell is currently seeking an experienced BI Platform support Manager to join an exciting and challenging Agile BI shop.
This individual will be responsible for guiding the evolution of clients advanced analytics platforms (SAS, Teradata, Microstrategy and Tableau) and providing support to SAS, Teradata and Tableau users.
Job Duties/Accountabilities:
- Supports the day to day health and utilization of SAS, Teradata and Tableau environments
- Manages SAS and Tableau vendor relationships and engagement
- Provides support to SAS and Tableau users
- Conducts capacity planning for the SAS server grid and Tableau cluster
- Manages deployment of new or updated jobs, reports, SAS processes
- Manages relationship with Vendor providing Level 1-2 support
- Interfaces with reporting and ETL development teams to deploy changes and encourage best practices
- Engages with other client IT teams such as DBAs, Infrastructure, Storage and Networking when their involvement is required
- Develops and documents technical standards and best practices for using advanced BI tools
- Provides guidance and support to the technical team and analytic users on best practices for using SAS
- Maintains technical architecture diagrams and overall environment documentation
- Ensures that analytics platforms are compliant with applicable regulations, client standards, policies and long-term technical strategies
- Assesses and cultivates long-term strategic goals for advanced analytics in collaboration with business and IT stakeholders.
- Researches, tests, evaluates and recommends new advanced analytics technologies and features
Critical Qualifications/Competencies:
- Understands the fundamental concepts, architectural principles and best practices of Business Intelligence, Analytics and Data Warehousing
- Familiar with data warehouse design patterns such as 3NF, dimensional modeling and star schemas
- Desire/passion to explore and learn new analytics technologies and tools
- Deep experience with SQL for manipulating, filtering, aggregating, and analyzing data
- Experience with SAS programming and SAS connectivity to database engines including Teradata, SQL Server and/or Oracle
- Experience in building solutions on Tableau platform and good understanding Tableau Architecture
- Ability to clearly communicate technical information to non-technical persons orally and in writing
- Must be comfortable working with minimal direction in a matrixed organization.
- Attention to detail and sense of urgency in completing multiple assignments within aggressive timelines
- Able to prioritize and execute tasks in a high-pressure environment
- Strong collaboration and communication skills
Preferred Qualifications/Competencies:
- 5+ years progressive experience in data warehousing and analytics/business intelligence tools in large-scale, complex analytics environments, with numerous data sources and a diverse user base
- 3+ years of experience with SAS applications: SAS Enterprise Guide, Grid Manager, Base SAS, SAS Management Console, Enterprise Miner
- 3+ years of experience in SAS administration including installation, configuration, tuning and troubleshooting
- 2+ years of experience in managing solutions using Tableau and in administration/tuning of Tableau server environment
- Experienced in supporting end users of SAS, Teradata and/or Tableau platforms
- Proficient in Unix/Linux and Windows operating systems, especially in scripting on these platforms
- Experience with high-end data warehousing database platforms such as Teradata and/or Netezza
- Familiarity with Big Data technologies such as Hadoop is a plus
- Familiarity with SAS HPA is a plus
- Experience in cable or another telecommunications service provider is a plus
BCE:WKP #Feature *LI-JW TC:BI
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 2015-08-31
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto