Req Id: 88024
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.
Company : Bell Canada
Job location address : 100 Wynford Dr., Toronto, On.
Date candidate required: September 2015
Application deadline: August 26, 2015
Name and description of the hiring department:
Service Co-ordination team (business provisioning). The Associate is the main point of contact responsible for coordinating and monitoring Data orders for Regional, National and International services. The Associate eliminates roadblocks on all critical dates and if required escalates to the 560 Escalation team to ensure the due date is met. She answers questions and provides updates on an ongoing basis to internal partners. The Associate must adapt quickly to the changing environment of the Telecommunications Industry. She will work in a dynamic environment of which the objective is to improve service objectives for our customers and whose principal concern is effectiveness and constant improvement of the quality of work. This job will provide the Individual with many opportunities for training on the various data services within the Business Provisioning team.
Job Duties / Accountabilities:
- Prioritize, coordinate and manage critical dates for Legacy, Broadband and IP Data Provisioning orders.
- Work with multiple Bell systems such as EOM, COPS, FOCUS, Rodi, PVC Oars, IPOTS, USODS and Network Request.
- Provide regular updates on orders and do follow ups to ensure due date is met.
- Address roadblocks in a timely manner and engage 560 Escalation team for support when required.
- Investigate equipment order or service provisioning process discrepancies and refer to responsible departments.
- Issue customer network schemas.
Essential Qualifications / Competencies:
- Ability to prioritize and perform multiple tasks.
- Excellent oral and written communication skills.
- Ability to adapt to change.
- Team Player with a strong desire to learn and contribute to team success.
- Excellent problem solving skills.
- Knowledge of Bell Canada data services.
- Ability to prioritize and perform multiple tasks.
Preferred Qualifications / Competencies:
- Knowledge of Bell Canada data services including Broadband, ‘’Core Data’’ and BID- IP.
- Knowledge of EOM, COPS, FOCUS. IPOTS, USODS, RODI, PVC Oars, Network Request, CLICK.
- Knowledge of Business provisioning process.
- Capacity to work under pressure while meeting deadlines and addressing critical date issues in an timely manner.
- Mastered use of MS Office tools (i.e. Word, Excel, Outlook, etc.).
Work conditions :
- Works hours : between 8 :00 am. and 5 :00 pm.
- No possibility of teleworking.
BCE:WKP #Feature
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Union
Job Location: Canada : Ontario : Toronto
Application Deadline: 08/26/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto