Req Id: 89249
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Mobility team offers a full range of wireless products and services for residential and business customers, including the largest selection of superphones on the fastest and most advanced network technology.
The Loyalty and Retention team is responsible for all interactions with our client base, with the focus being on programs and campaigns to reduce churn and increase revenue while creating loyalty with a positive client experience.
The successful candidate will be responsible for competitive pricing activities, including analysing the competitive landscape, building and implementing new offers and analyzing the base to find areas of opportunity to improve customer churn.
Job Duties/Accountabilities:
- Analyse competitive pricing and identify pricing gaps across multiple segments and regions
- Develop and launch new loyalty offers to close competitive gaps with cross functional marketing teams (examples: Pricing, Channel marketing)
- Simplify processes and loyalty offers for our internal agents
- Uncover new opportunities to retain Mobility clients, targeting specific segments.
- Create presentations on a weekly basis for mid to senior level management
- Maintain and enhance Loyalty offer reporting
- Perform post-mortem analysis on key loyalty offer launches
Qualifications:
- 3-5 year management experience in Marketing or related field
- Advanced skills in MS Suite of Applications (Powerpoint, Excel, Word, Access)
- Highly organized and able to manage multiple projects simultaneously
- Excellent communication skills, both written and verbal
- Proven ability to gather/organize data and turn results into insights
Key skills:
- Strong interpersonal skills
- Creative / Strategic / Analytical thinker
- Excellent attention to detail
- Flexible and able to comfortably operate in an ever-evolving & changing environment
- Comfortable with various database applications (GQL, SQL) or have an appetite to learn
Education:
- University graduate, preferably with a Business (marketing) focus
- Telecom experience would be an asset
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Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Mississauga
Application Deadline: 09/09/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Mississauga