Req Id: 88774
Bell is a truly Canadian company with a 135 year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Bell’s Business Intelligence team is responsible for the management and optimization of BI systems used to analyze customer behavior, automate business insight processes target marketing & contact strategy opportunities and provide insight to drive optimal business decisions.
This is a terrific opportunity for seasoned professional to help transform the organization in driving out one of the most significant strategic mandates within Bell. As part of this team, you will have opportunities to shape the next generation of BI and drive important business decisions working with new, cutting-edge BI technologies.
The Role:
Reporting directly to the Senior Manager, Business Intelligence, the Project Manager will be working closely with a number of internal partners, including IT, the operations, marketing, product development, etc. The Project manager will be responsible for coordination of customers’ and end users’ requests in order to deliver projects with speed and accuracy. The Project Manager must be a highly motivated and professional individual with a passion for improving the overall Customer Experience and delivering initiatives to drive specific results.
Key Responsibilities:
- Effectively engage, lead and influence cross functional teams to deliver highest level of quality on all projects within committed timeline and scope, and meeting all project requirements and deliverables.
- Create and manage project plans and related documentation in accordance with established project management methodology (Project Charter, Scope, WBS, Budget, Action Registers, etc.).
- Engage and build strong relationships with project sponsors and stakeholders to incorporate their goals, and instill confidence to ensure alignment to and adoption of solutions.
- Provide regular updates on project status, including risks and risk management approach to senior management.
- Support project request coming into the Business Intelligence Development team.
- Generate and Communicate KPIs to management
- Effectively evaluate and represent Business Intelligence Development team in large IT Projects
Critical Qualifications/Competencies:
- A minimum 3-5 years of Project Management.
- Strong knowledge of project management methodology and best practices (e.g. PMI), proficiency using Project Management Tools including MS Office products (Excel, Work, PowerPoint) and MS Project and strong understanding of the Project Life Cycle. Formal project management training is desirable; PMI/PMP certification is not required but is considered an asset.
- Background knowledge of the telecommunications industry, IT and Operations process enabling you to appropriately guide project requirements, identify risks and direct analysis is desirable.
- Excellent communication skills both oral & written to manage the project horizontally and vertically within Bell
- Proven facilitation, planning & organization skills
- Ability to manage ambiguity, uncertainty and changing priorities
Preferred Qualifications /Competencies:
- Experience in BI development project management would be an asset.
- Knowledge of other system areas outside of ordering such as billing, provisioning and field services
- Knowledge of Bell’s residential and Mobility services products
Working Conditions:
- Ability to efficiently work in virtual teams, handling multiple projects and aggressive timelines
- Fast paced, changing working environment, interfacing with a myriad of stakeholders
- Available to work occasional weekends and evenings to meet hard deadlines
- Full time teleworking not an option
BCE:WKP #Feature *LI-SH
TC:BI
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Mississauga
Application Deadline: 2015-09-11
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Mississauga