Req Id: 90369
Bell is a truly Canadian company with a 135 year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Inter Carrier Services –Western Region; Our team is accountable for issuing inter carrier requests for customer’s voice services.
The Associate Provisioning and Activation is tasked with issuing requests to various carriers for voice services. Will be required to maintain accurate internal records via several databases and systems, while also providing updates for internal stakeholders regarding customer requests.
Job duties / Accountabilities :
- Issuing voice requests to various carriers/ LECS
- Maintain data records ( spreadsheets)
- Updating and maintaining internal and Inter carrier records for customer’s requests
- Establishes and maintains good working relationships with all internal partners at Bell
- Responds to request and/or inquires on customers’ orders on a timely basis
- Provides clear communication both verbal and/or written
- Takes initiatives to find solutions when faced with a roadblock
Essential Skills / Competencies:
- Basic Level of MS Excel, Word, and Outlook
- Ability and aptitude to develop and grow additional skills as the business evolves
- Positive attitude towards change
- Strong verbal and written communications
- Strong attention to detail
- Able to work effectively in a team environment
- Excellent organization and prioritization skills
- Able to work in a fast paced environment, dealing with multiple requests
Preferred Qualifications/Competencies:
- Demonstrated comprehensive knowledge of telecommunications
- Telecom and/or voice networking experience preferably with an IXC, CLEC or ILEC
- Working knowledge of TBS (Metasolv) database
- Working knowledge of NPAC / SOA system and Request Flow database
- Knowledgeable in Bell’s Voice
Working conditions :
- Need to be available to work Monday to Friday between 8:00 am to 4:00 pm
- Work schedule might be changing depending on business needs
- Overtime as required
BCE: WKP #feature
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Non Management
Job Location: Canada : Alberta : Calgary
Application Deadline: 09/04/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, AB, Calgary