Req Id: 91129
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.
Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.
Field and Network Services (FNS) District is responsible for the provisioning and maintenance of traditional and IP based voice and data terminal equipment and services for the small, medium and large business customer in Ontario and Western Canada. The FNS team is also responsible for the provisioning and maintenance of customer service through our network switching centres 24 hours a day, 7 days per week.
The Role:
Field Services performs a key role in the delivery of service excellence for our customers. The incumbent will be responsible to ensure that our customer commitments are met, through the planning, installation and maintenance of a host of new and innovative products and services that Bell provides. The Central Office manager is responsible for service provisioning, service assurance, remotes, power and emergency operations in our network. The manager is responsible for planning and organizing network projects to maintain and improve network reliability.
Job Duties/Accountabilities:
- Lead and support a team of CEP technical employees
- Ensure technicians have the required skills to succeed with both leading edge and legacy technologies
- Deliver on a variety of service indicators and productivity metrics as we have committed to for our customers
- Instill a sense of urgency in team to meet customer escalations and resolve problems within a timely manner.
- Provide Health & Safety management to ensure all employees are performing their daily activities in a safe and efficient manner.
- Manage workload, central office projects and daily functions to deliver financial success for the district
- Proactively partner with Labour Relations and the CEP union to positively resolve situations
- Develop and maintain an organizational partnership mindset
Critical Qualifications:
- Strong knowledge of central office switching
- Strong leadership skills and experience in people management
- Establish & maintain effective relationships with cross-functional product teams, colleagues and process teams
- Ability to thrive in ambiguous situations, requiring minimal direction or instruction
- Strong problem solving and decision making skills
- Strong project management and proven execution skills
- Ability to work with incomplete or inconsistent data
- Strong sense of initiative and ability to prioritize
- Understanding of business needs/input, customer focus
- Ability to adapt and work in a fast paced environment
- Results orientation with proven ability to deliver simply and effectively, even in complex situations
- Excellent verbal and written communication skills, presentation and writing skills, including the ability to prepare quality presentations with minimal guidance and effectively present and influence at senior levels of the organization
Preferred Competencies:
- Solid understanding of Bell’s network switching centres
- Understanding of carrier and transport technologies
- Experience with frame connection work
- Knowledge of Bell’s Operations System: including FWFM, NETS, TWI and Horizon
Working conditions:
- Hours of operation are Monday to Friday with evenings and weekends as required
- Rotating Duty Manager responsibilities
- Requirement to be available to technicians 7 days a week, 24 hours a day
TC:BI
BCE:WKP #Feature *LI-VL
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 09/14/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto