Req Id: 90851
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Mobility team offers a full range of wireless products and services for residential and business customers, including the largest selection of superphones on the fastest and most advanced network technology.
Are you passionate about creating a great experience for new customers?
Are you an effective, confident communicator that knows the right questions to ask to get the job done?
Are you a roll up your sleeves/dig in deep to find the root of the problem kind of person?
If your answer to these questions is an enthusiastic “yes” then you may be the person we’re looking for to join our team.
The Role:
Reporting directly to the Senior Manager of Consumer Marketing for Customer Onboarding, the Specialist is accountable to develop insights, analyze data and determine opportunities to improve the onboarding experience for new customers, along with other critical projects such as e-Acceleration and the Bell Mobility Service Agreement. The Specialist will look to understand channel behaviors, drivers & triggers as well as data to develop and improve customer experience in the channels. The specialist will maintain a high level of influence and persuasion with colleagues and partners to effectively communicate requirements to deliver success.
Key Responsibilities:
- Deliver top quality insights through, data analysis that identifies onboarding opportunities
- Recommend improvements for policy and systems tools supporting channel marketing
- Work cross-functionally to develop and execute aligned programs
- Support the development and drive execution of Bell Mobility’s onboarding strategy
- Manage end to end process for Service Agreement elements, including understanding legislated requirements, opportunities to improve customer experience and/or channel impacts, engage stakeholders and manage cross functional channel readiness, manage and coordinate IT requirements and deliverables.
Key Competencies:
- 5+ years experience in Channel, Marketing or Communications
- Creative with the ability to think outside the box when developing channel summaries and competitive comparisons.
- Experience in analyzing data to build recommendations
- Highly motivated, able to proactively seek out innovative approaches to channel and business challenges
- Highly organized, detail-oriented and the ability to manage multiple projects simultaneously
- Highly effective at project management and cross-functional team management
- Driven to get things done with an insatiable drive to improve process and build relationships
- Positive attitude, enthusiastic and able to comfortably operate in an ever-evolving & changing environment
- Strong communications skills, both written and verbal
- Ability to effectively communicate and present to executives and directors with a high degree of confidence
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Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Mississauga
Application Deadline: 09/11/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Mississauga