Career Opportunities: Team Leader, Customer Care - Virgin Mobile (56331)
Req ID 56331 - Posted 09/08/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Call Center - Virgin Mobile
Come work for a company that loves you. At Virgin Mobile, we don’t have “customers”, we have Members. And Members get access to exclusive music events, VIP treatment, and killer music, entertainment, fashion and travel deals from the world’s must-have brands. From our Members to everyone that works here, we’re part of something special. Virgin Mobile has attracted more than 18 million Members worldwide. If you think you’ve got what it takes to join us and make Virgin Mobile even more awesome, then read on, my friend, and let’s spread the awesomeness around. Get personal with Virgin Mobile Canada on Facebook and Twitter.
Do you have strong leadership skills?
Are you recognized as a great motivator?
Do you crave action?
If your answer to those questions is “yes!” then you may be the person we’re looking for to join our team! Our people are making big things happen, nourished constantly by growth, training and personal development opportunities. Being at the forefront of the mobile revolution, we are always in need of smart people who like to get great things done.
Your main responsibilities:
As a Call Centre Team Leader, you will be responsible for managing and developing a team of customer service representatives to reach and exceed objectives and drive results. In order to achieve this, you will have to:
* Motivate and coach a team of employees
* Manage absenteeism and performance objectives
* Recommend and implement innovative solutions
* Partner with other departments to ensure customer service requirements are met
* Analyze results in order to identify trends
* Prioritize and manage tasks in a fast pace environment respecting deadlines
* Facilitate and lead in change management
Qualifications:
* Proven leadership, coaching and motivation abilities
* Results oriented and analytically minded
* Strong problem solving expertise
* Excellent time management and prioritization skills
* Ability to work effectively either independently or as a team
Requirements:
* Post secondary degree
* One year call centre experience
* Excellent oral and written communication. For Montreal: bilingual applicants required
* Flexibility in shifts including weekends and statutory holidays
* Management experience is an asset
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Toronto
Application Deadline: 09/19/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Virgin is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Toronto
Req ID 56331 - Posted 09/08/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Call Center - Virgin Mobile
Come work for a company that loves you. At Virgin Mobile, we don’t have “customers”, we have Members. And Members get access to exclusive music events, VIP treatment, and killer music, entertainment, fashion and travel deals from the world’s must-have brands. From our Members to everyone that works here, we’re part of something special. Virgin Mobile has attracted more than 18 million Members worldwide. If you think you’ve got what it takes to join us and make Virgin Mobile even more awesome, then read on, my friend, and let’s spread the awesomeness around. Get personal with Virgin Mobile Canada on Facebook and Twitter.
Do you have strong leadership skills?
Are you recognized as a great motivator?
Do you crave action?
If your answer to those questions is “yes!” then you may be the person we’re looking for to join our team! Our people are making big things happen, nourished constantly by growth, training and personal development opportunities. Being at the forefront of the mobile revolution, we are always in need of smart people who like to get great things done.
Your main responsibilities:
As a Call Centre Team Leader, you will be responsible for managing and developing a team of customer service representatives to reach and exceed objectives and drive results. In order to achieve this, you will have to:
* Motivate and coach a team of employees
* Manage absenteeism and performance objectives
* Recommend and implement innovative solutions
* Partner with other departments to ensure customer service requirements are met
* Analyze results in order to identify trends
* Prioritize and manage tasks in a fast pace environment respecting deadlines
* Facilitate and lead in change management
Qualifications:
* Proven leadership, coaching and motivation abilities
* Results oriented and analytically minded
* Strong problem solving expertise
* Excellent time management and prioritization skills
* Ability to work effectively either independently or as a team
Requirements:
* Post secondary degree
* One year call centre experience
* Excellent oral and written communication. For Montreal: bilingual applicants required
* Flexibility in shifts including weekends and statutory holidays
* Management experience is an asset
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Toronto
Application Deadline: 09/19/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Virgin is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Toronto