Req Id: 89150
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
Summary of Duties
Reporting to the Associate Director, Managed Services OSS Delivery, the incumbent of this position is a highly technical specialist who contributes to the implementation and support of several management tools in the delivery of Bell’s Managed Services (MS) for environments such as network, security, VoIP or servers
Main Responsibilities:
- Analyzes the needs for management tools for the corporation and its customers, evaluates them and propose solutions
- Elaborates test and implementation strategies to ensure the integration and stability of the management tools. Establishes, when necessary, development specifications
- Elaborates system development specifications when necessary
- Elaborates support documentation to allow ongoing operational maintenance of the management tools deployed for operations or various deliverables requested
- Participates to the planning and the coordination of activities in project deliveries
- Ensures the evergreen of tools by participating in system update and upgrade projects
- Ensures the integrity, the coherence and the optimal performance of the management tools solutions and takes charge of complex problems
- Understands and applies all the operational processes, procedures and work instructions available for proper operational venues
- In line with its area of expertise, he participates and represents the team in request for proposals, new customer’s diligent reviews, committees and others.
Knowledge and Special Qualifications:
- University Degree in Computer Sciences or equivalent or equivalent experience.
- Two (2) to five (5) years of pertinent experience in computer and networking technology preferably in a telecom environment (Network, VoIP, Servers)
- Expertise in Linux, Unix, Windows, and network management tools such as CA Spectrum, Prognosis,…
- Excellent knowledge in TCP/IP, SNMP protocol, MIB
- Excellent knowledge of Visio, Word, Excel
- Excellent knowledge of technologies and protocols used in IP Telephony (Avaya and Cisco)
- Good knowledge of communication debug tools like wireshark, tcpdump
- Good knowledge of systems infrastructure, security norms
- Good knowledge of XML
- Use of industry practice and standards (ITIL, ISO 17799)
- Is structured, organized and has a good capacity for analysis and synthesis when confronted with challenges
Personal Attributes:
- Autonomy
- Leadership
- Analytical skills
- Client-oriented
- Creativity and innovation
- Team orientation
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Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 2015-09-14
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto