Req Id: 87051
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
Job summary
The technical support agent's primary responsibility is to provide customers with all the support necessary to resolve problems related to their Internet access. The agent is the customers' first line of support, where they have a unique gateway to customer service.
Job duties / accountabilities:
- Provide technical support to users (Internet customers) by analyzing all problems raised by the customer
- Carry out service configurations based on requests
- Update customer files
- Conduct customer satisfaction surveys
- Carry out data entry
- Close calls when the customer problem has been solved
- Perform other related tasks, as required
Minimum requirements:
- DCS in computer science or equivalent
- Expertise with Windows XP, 7, 8, and Vista operating systems, Mac and Outlook
- Knowledge of the TCP/IP protocol
- Strong knowledge of the Internet and various software
- Explorer and Netscape browsers
- Bilingual (French and English)
Competencies/behaviours:
- Comfortable dealing with customers
- Ability to react quickly
- Ability to communicate and solve problems
- Strong team player
- Be available to work flexible schedules
AL:WKP
Bilingualism is required (English and French)
Additional Information:
Position Type: Union
Job Location: Canada : Quebec : Val-d'Or
Application Deadline: 09/22/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Val-d'Or