Req Id: 92596
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Corporate Groups offers best practice services to support the organization, including Finance, Legal & Regulatory, Brand, Corporate Services – including HR, Communications, Real Estate, Security and Procurement & Value Creation.
The Customer Experience Project and Process Delivery (CEPPD) Team is currently seeking a dynamic individual with a passion for communications and employee engagement to join their team. This exciting career opportunity will enable the successful candidate to showcase their creative, strategic communication and management skills to drive better employee understanding and employee recognition within Customer Operations’ high profile CEPPD team. This role will support the CEPPD VP and Directors’ internal and external stakeholder communications, as well as coordinate employee engagement and recognition initiatives. If you have a solid background in planning and strong oral and written communication skills and you are a results oriented individual with strong interpersonal skills, then read on.
Job Duties/ Accountabilities:
Reporting to the Director, Project Management Office (PMO), Marketing & Product Initiatives, Quick Hits & Mandatory, the Communications Consultant will be responsible for communications and recognition activities within the CEPPD team, including to:
- Collaborate with Key stakeholders to communicate the team’s vision, strategic orientations and progress on results
- Create, implement and maintain a formal communication plan, in support of overall strategy and manage all communications for the CEPPD Team
- Challenge the status quo, and actively identify opportunities for continuous improvement of team communications and recognition (Make it Right, Make it Personal, Make it Better)
- Coordinate with peers in Customer Operations and Corporate Communications to ensure alignment on business strategy and priorities
- Co-ordinate and prepare presentation material and reports for a variety of audiences in accordance with the overall communications plan
- Coordinate and communicate CEPPD team employee engagement strategy (Formal recognition programs, Bell Team Survey action plans, etc.) and manage processes
- Coordinate and plan business off site events as required
- Act as communications, recognition and events single point of contact for the CEPPD team
Critical Qualifications/ Competencies:
- A natural leader, with strong organizational and planning skills, able to challenge the status quo, negotiate successful outcomes, manage change and deliver results
- Possess excellent written and verbal communication skills
- An accomplished communicator, able to inspire, captivate and explain, with experience developing business communications including presentations, reports, letters, web content; strong creative ability is an asset
- Proven track record to creating strong collaborative relationships at all levels and fostering positive team spirit, among colleagues and among other company departments
- Naturally analytical and proactive
- Proven ability to deliver quality results in a stimulating and ever-changing environment with tight deadlines
- Possess very strong attention to detail and highly organized
- Microsoft Suite and Internet proficiency required
- Communication and/or Public relations experience
- Flexibility and the ability to comfortably operate in an ever-evolving environment
- Innovator who is constantly on the lookout for new communication trends
Preferred Qualifications/ Competencies:
- Past operational, or call centre, or project management experience
- Degree in Communications, Commerce or Business Administration and/or other related field
- Between 2 to 3 years experience in Communications
- Experience in graphic design, web design, Photoshop, Dreamweaver an asset
TC:BI
BCE:WKP #Feature *LI-VL
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Dorval
Application Deadline: 10/05/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto