Req Id: 87083
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
Job Title: Business Service Representative
Status: Regular- Full Time
Location: Timmins, Ontario
Department: Call center
Reason for posting: New opening in Northern Tel call center
Posting Date: September 8, 2015
Closing Date: September 15, 2015
Reference Number: 87083
Job Summary
The incumbent will work in a professional business contact center environment. He/she will be responsible for the promotion and sale of the company’s products and services to all business customers by proposing solutions. The individual must be self-motivated. He/she will be responsible for processing business service orders and keeping our product quotation system current. This will also include order handling and billing inquiries, review of customer needs and the provision of information on product and services offerings. He/she would also be responsible to perform out bound sales calls when needed for sales or contract renewals and could also be required to work with Sales Team as required. Take overflow of Telebec Customer calls. Take Kenora and Dryden business calls.
Qualifications
- Three year Community College diploma in marketing or business administration; or Grade 12 with a minimum of 5 years’ experience providing customer service to business customers; or an equivalent combination of education and experience.
Skills
- Excellent written communication skills that are displayed to customers during call monitoring
- Willingness to be coached and learn from contacts and others
- Ability to prioritize workload based on customer demands and expectations
- Keyboarding skills of 40-50 words per minute
- Excellent telephone skills and professionalism
- Excellent sales skills with proven success of results
- Excellent customer service and training skills
- Must be fully aware of the need for continuity and long-term commitment to customer service
- Excellent computer skills – in-0house systems (Infocom, Secret, eWFM, SharePoint) Microsoft Office (Word, Excel, Access)
- Excellent interpersonal skills, including: listening, probing, questioning, negotiating, and conflict resolution skills
- Sound problem-solving, decision-making, organizational, planning skills, positive attitude
- Flexible in workload assignments based on business needs
- Knowledge in customer retention and cont5ract renewals
- Ability to meet sales targets along with KPI targets
- Ability to multitask, handle inbound, outbound customer calls and email
Abilities
- Understand and use highly technical business equipment and services (Gateway products, Centrex, Internet)
- Open to call monitoring feedback and work order accuracy
- Perform programming functions related to business products
- Sell business products as well as services such as Managed Services, Long Distance, and Internet, etc
- Provide quality customer service and ensure total customer satisfaction. Interface with various internal departments
- Demonstrate ability to learn and comprehend new product knowledge
- Handle customer contacts with tact, diplomacy, and courtesy at all times, particularly when handling customer complaints and resolving disputes
- Work effectively as a team member while at the same time being able to work alone
- Understand and apply the terms and conditions in the tariff, business service practice, corporate procedures and general circulars
- Ability to learn and use new software applications
- Work overtime as required for training and job related functions
- Respect scheduling and schedule adherence
BCE:WKP #feature
AL:WKP
Bilingualism is required (English and French)
Additional Information:
Position Type: Union
Job Location: Canada : Ontario : Timmins
Application Deadline: 09/15/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Timmins