Career Opportunities: Monitoring Systems Adminstrator (20613)
Req ID 20613 - Posted 01/07/2014 - Posting Location (3) - Job Province / State (63) - Job City (735) - Engineering & Network - Bell Corporate
Accelerate your professional growth and development through career mobility. Our philosophy is to fill vacancies with qualified internal candidates before hiring externally, offering you countless ways to shape our future.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
The Role
Do you often think about being a part of a highly functional team that integrates new technologies an complex solutions that makes business more successful?
Do you enjoy solving complex problems and collaborating with teams to support the customer?
Are you a extremely methodical by nature?
The Security Operations & Service Delivery team within the Managed Services group, is responsible for the development, integration, test & verification, delivery, deployment, transition to operations, support, and maintenance of diverse services for Identity, Credential, and Access Management (ICAM), Information Security Management applications and systems, and the associated Operations Support Systems.
As part of this team, the Applications Delivery and Engineering Support function provides COTS software product and custom Applications software Integration, Operations Support Systems, delivery and deployment services, and the ongoing technical and engineering support to Services Operations teams who deliver these mission and business–critical services reliably and dependably to Governments and large enterprises.
Job Duties / Accountabilities:
The Monitoring Systems Administrator performs the first-line support for both the dedicated (SMARTS) network management system, and the applications monitoring implementations in the shared (SCOM) systems monitoring deployment. In this context, the incumbent handles service requests and incidents, and works to support the related systems and applications that comprise these mission-critical Monitoring, Configuration Management and Service Assurance capabilities.
* Analyzes incidents and service requests from Client user groups, and prioritizes their treatment accordingly.
* Puts in place the necessary corrective measures to resolve incidents as quickly as possible. Escalates as required and documents each incident and the associated correctives.
* Performs service requests to meet the needs of users.
* Participates in documenting and developing fixes to improve application robustness, and to reduce incident resolution time.
* Represents the Client user groups and performs follow-ups internally or with the Client user groups on any issues or requests.
The Client user groups include:
* the Networking Systems Administrators and Networking Engineers;
* the Operators in the Networking Operations Centre, and Operation Control Centre;
* the Applications Integrators and Delivery & Support Analysts, including the Monitoring Systems Engineer;
and,
* the (SCOM) Systems Monitoring provider function.
Additionally, there is a range of Infrastructure, Platforms, Technology, Tools, and service providers which supply and provision these various layers for the Monitoring, Configuration Management and Service Assurance systems.
Critical Competencies:
* College diploma or university degree in computer science, or equivalent
* Minimum of 3 years of relevant experience in computer and network technology
* 1 plus years of experience in a similar role, plus experience with server systems administration or networking systems administration.
* A track record of results and effectiveness in applications technical support, trouble-shooting and analysis, problem resolution, and service availability and reliability improvement roles.
* Must possess and maintain a Government of Canada security clearance at Level (SECRET) or above.
* Knowledge of servers and especially data networking
* Familiarity with networking devices, configuration, deployment, and associated tools
* Experience with Networking Systems Administrators and Networking Engineers, and exposure to a Network Operations Centre
* Knowledge of UNIX / Linux, Windows, and telecommunications (TCP / IP)
* Some exposure to Network Management Systems
* Some experience with Systems Monitoring and Service Assurance
* Knowledge of SCOM, SOAP, wsdl, xsd, web services, XML
* Knowledge of programming or "script" (perl, bash, asl; Powershell; etc.)
* Good written and verbal communication
* Likely to perform support 7/24 (on rotation)
* Ability to work both independently, and as an effective team member
* Time management and flexibility to effectively prioritize and ensure completion of work
* Ability to change priorities as the need arises and to work overtime as required by the demands of the position.
Assets for this position are:
* Fluency in French preferred.
BCE:WKP #feature *LI-VL
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Alberta : Airdrie
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Application Deadline: 01/31/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell has a diverse workforce and is an equal opportunity employer.
Created: Canada, Ontario, Ottawa
Req ID 20613 - Posted 01/07/2014 - Posting Location (3) - Job Province / State (63) - Job City (735) - Engineering & Network - Bell Corporate
Accelerate your professional growth and development through career mobility. Our philosophy is to fill vacancies with qualified internal candidates before hiring externally, offering you countless ways to shape our future.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
The Role
Do you often think about being a part of a highly functional team that integrates new technologies an complex solutions that makes business more successful?
Do you enjoy solving complex problems and collaborating with teams to support the customer?
Are you a extremely methodical by nature?
The Security Operations & Service Delivery team within the Managed Services group, is responsible for the development, integration, test & verification, delivery, deployment, transition to operations, support, and maintenance of diverse services for Identity, Credential, and Access Management (ICAM), Information Security Management applications and systems, and the associated Operations Support Systems.
As part of this team, the Applications Delivery and Engineering Support function provides COTS software product and custom Applications software Integration, Operations Support Systems, delivery and deployment services, and the ongoing technical and engineering support to Services Operations teams who deliver these mission and business–critical services reliably and dependably to Governments and large enterprises.
Job Duties / Accountabilities:
The Monitoring Systems Administrator performs the first-line support for both the dedicated (SMARTS) network management system, and the applications monitoring implementations in the shared (SCOM) systems monitoring deployment. In this context, the incumbent handles service requests and incidents, and works to support the related systems and applications that comprise these mission-critical Monitoring, Configuration Management and Service Assurance capabilities.
* Analyzes incidents and service requests from Client user groups, and prioritizes their treatment accordingly.
* Puts in place the necessary corrective measures to resolve incidents as quickly as possible. Escalates as required and documents each incident and the associated correctives.
* Performs service requests to meet the needs of users.
* Participates in documenting and developing fixes to improve application robustness, and to reduce incident resolution time.
* Represents the Client user groups and performs follow-ups internally or with the Client user groups on any issues or requests.
The Client user groups include:
* the Networking Systems Administrators and Networking Engineers;
* the Operators in the Networking Operations Centre, and Operation Control Centre;
* the Applications Integrators and Delivery & Support Analysts, including the Monitoring Systems Engineer;
and,
* the (SCOM) Systems Monitoring provider function.
Additionally, there is a range of Infrastructure, Platforms, Technology, Tools, and service providers which supply and provision these various layers for the Monitoring, Configuration Management and Service Assurance systems.
Critical Competencies:
* College diploma or university degree in computer science, or equivalent
* Minimum of 3 years of relevant experience in computer and network technology
* 1 plus years of experience in a similar role, plus experience with server systems administration or networking systems administration.
* A track record of results and effectiveness in applications technical support, trouble-shooting and analysis, problem resolution, and service availability and reliability improvement roles.
* Must possess and maintain a Government of Canada security clearance at Level (SECRET) or above.
* Knowledge of servers and especially data networking
* Familiarity with networking devices, configuration, deployment, and associated tools
* Experience with Networking Systems Administrators and Networking Engineers, and exposure to a Network Operations Centre
* Knowledge of UNIX / Linux, Windows, and telecommunications (TCP / IP)
* Some exposure to Network Management Systems
* Some experience with Systems Monitoring and Service Assurance
* Knowledge of SCOM, SOAP, wsdl, xsd, web services, XML
* Knowledge of programming or "script" (perl, bash, asl; Powershell; etc.)
* Good written and verbal communication
* Likely to perform support 7/24 (on rotation)
* Ability to work both independently, and as an effective team member
* Time management and flexibility to effectively prioritize and ensure completion of work
* Ability to change priorities as the need arises and to work overtime as required by the demands of the position.
Assets for this position are:
* Fluency in French preferred.
BCE:WKP #feature *LI-VL
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Alberta : Airdrie
Canada : Alberta : Brooks
Canada : Alberta : Calgary
Canada : Alberta : Camrose
Canada : Alberta : Cold Lake
Canada : Alberta : Edmonton
Canada : Alberta : Fort McMurray
Canada : Alberta : Fort Saskatchewan
Canada : Alberta : Grande Prairie
Canada : Alberta : Lacombe
Canada : Alberta : Leduc
Canada : Alberta : Lethbridge
Canada : Alberta : Lloydminster
Canada : Alberta : Medicine Hat
Canada : Alberta : Red Deer
Canada : Alberta : Rocky View County
Canada : Alberta : Sherwood Park
Canada : Alberta : Spruce Grove
Canada : Alberta : St. Albert
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Canada : British Columbia : Abbotsford
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Application Deadline: 01/31/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell has a diverse workforce and is an equal opportunity employer.
Created: Canada, Ontario, Ottawa